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Old 12-04-2019, 12:17 PM   #1
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Default Laptop won't tether

Hi, my Asus 541x laptop that I bought from best buy in 2017 says it's connected to my phone but the web browser says "hmmm can't reach this page" every time. It won't connect at McDonald's either. I've tried alot already. I made sure wifi was on and even turned off windows defender. I suspect McAfee livesafe. The trial has expired and I think it might be blocking the internet. I've tried to uninstall it and it won't do it. I'm stumped, any ideas before I buy another one?
Thanks
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Old 12-05-2019, 04:19 AM   #2
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Default Re: Laptop won't tether

Hello.

What kind of tethering are you trying, USB, Bluetooth or wireless hotspot?

Also, I heard that this is not allowed in USA. If that's true, maybe the operator (ISP or phone provider) blocked it?
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Old 12-05-2019, 04:34 AM   #3
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Default Re: Laptop won't tether

I take that when you say it wont connect at Mcdonalds you are using their wifi rather than trying to tether via your phone. I think phone tehering is done using bluetooth although I have never tried it. If it wont connect via wifi at Mcd then I suspect your wireless card. You could try avery cheap USB wireless dongle from Ebay.


I've had good results with Ccleaner to uninstall difficult junk and also Revo uninstaller. Both free programs.
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Old 12-05-2019, 04:56 PM   #4
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Default Re: Laptop won't tether

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Originally Posted by Smart_Guy View Post
Hello.

What kind of tethering are you trying, USB, Bluetooth or wireless hotspot?

Also, I heard that this is not allowed in USA. If that's true, maybe the operator (ISP or phone provider) blocked it?
Hi Smart_Guy! Wireless hotspot, from my cellphone. I used to tether my laptop to my phone with it. I'm pretty sure it's allowed here. It shows no sign on my phone that says it's not available. I turn it on every day at work for something else.
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Old 12-05-2019, 05:23 PM   #5
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Default Re: Laptop won't tether

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Originally Posted by Zymek View Post
Hi, my Asus 541x laptop that I bought from best buy in 2017 says it's connected to my phone but the web browser says "hmmm can't reach this page" every time. It won't connect at McDonald's either. I've tried alot already. I made sure wifi was on and even turned off windows defender. I suspect McAfee livesafe. The trial has expired and I think it might be blocking the internet. I've tried to uninstall it and it won't do it. I'm stumped, any ideas before I buy another one?

Thanks


Your computer can see your phone in WiFi section and able to connect to it? Does it say connected in status?

If it says connected and unable to browse internet check with your phone company if it has enough data.
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Old 12-05-2019, 07:45 PM   #6
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Default Re: Laptop won't tether

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Originally Posted by pete.i View Post
I take that when you say it wont connect at Mcdonalds you are using their wifi rather than trying to tether via your phone. I think phone tehering is done using bluetooth although I have never tried it. If it wont connect via wifi at Mcd then I suspect your wireless card. You could try avery cheap USB wireless dongle from Ebay.


I've had good results with Ccleaner to uninstall difficult junk and also Revo uninstaller. Both free programs.
Yes, it (laptop) won't connect on mcd open WiFi. I did troubleshooting, it says everything is operating. In device manager there is no exclamation symbol saying the Realtek wireless card don't work. Thanks for the tips on the uninstallers.

---------- Post added at 12:45 AM ---------- Previous post was at 12:40 AM ----------

Quote:
Originally Posted by Titan View Post
Your computer can see your phone in WiFi section and able to connect to it? Does it say connected in status?

If it says connected and unable to browse internet check with your phone company if it has enough data.
Yes, it says connected and internet access. Which is funny becuz there is no internet. Plenty of data. No issue there with straighttalk.
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Old 12-05-2019, 07:55 PM   #7
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Default Laptop won't tether

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Yes, it (laptop) won't connect on mcd open WiFi. I did troubleshooting, it says everything is operating. In device manager there is no exclamation symbol saying the Realtek wireless card don't work. Thanks for the tips on the uninstallers.

---------- Post added at 12:45 AM ---------- Previous post was at 12:40 AM ----------





Yes, it says connected and internet access. Which is funny becuz there is no internet. Plenty of data. No issue there with straighttalk.


Run a ‘tracert 8.8.8.8.’ command on your console (command prompt) and see if any * is showing. You can post results here. It will be clear where the problem will be.

If there is * at very top you are not connected and * somewhere in between then your internet itself not working.
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Old 12-06-2019, 12:16 AM   #8
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Default Re: Laptop won't tether

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Run a ‘tracert 8.8.8.8.’ command on your console (command prompt) and see if any * is showing. You can post results here. It will be clear where the problem will be.

If there is * at very top you are not connected and * somewhere in between then your internet itself not working.
I'm at work but I will when I wake up.
Thanks
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Old 12-06-2019, 03:25 AM   #9
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Default Re: Laptop won't tether

Sorry if my English is not serving me well, so let's connect the dots for a better understanding.


The problem is that you're trying to use the internet from your phone on your laptop. You're connecting your laptop to your phone thru its wireless hotspot. The browser on the laptop does not connect to the internet even tho the wireless connection icon says there's internet connection when you hover over it.


Do you have another internet source that works okay on your laptop?


If my understanding is correct, make sure the browser is not using a proxy. Sometimes a proxy is automatically set. Some VPN's, for example, do that.


Try safely testing other browsers to diagnose the problem. Maybe the current browser is having a problem.
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Old 12-06-2019, 04:32 PM   #10
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Default Re: Laptop won't tether

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I'm at work but I will when I wake up.
Thanks
I tried that but something went wrong or something.
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Old 12-06-2019, 04:37 PM   #11
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Default Re: Laptop won't tether

Command prompt
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Old 12-06-2019, 06:51 PM   #12
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Default Re: Laptop won't tether

I used to be able to tether from this phone to this laptop tho. Some people even use tethering on their phone to get Netflix.
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Old 12-08-2019, 08:26 AM   #13
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Default Re: Laptop won't tether

I am assuming you did command prompt procedure when it showed it’s connected when tethering?

Also, When it says connected can you browse internet on phone? Signal showing full bars on your phone?

Does not resolve means it is not connected to internet. Try command ‘ipconfig’ if it doesn’t show gateway most likely it is not connected.
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Old 12-08-2019, 03:54 PM   #14
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Default Re: Laptop won't tether

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I am assuming you did command prompt procedure when it showed it’s connected when tethering?

Also, When it says connected can you browse internet on phone? Signal showing full bars on your phone?

Does not resolve means it is not connected to internet. Try command ‘ipconfig’ if it doesn’t show gateway most likely it is not connected.
Hi, oh, I'll turn on the hotspot and do it hold on. It went to that white connected screen. I'm on the internet alot on my phone.
It always has enuff signal strength. I'm only about 40 minutes from downtown Kansas City, Mo. Right now it has 4 out of 5 bars. I uploaded pics. I took one pic of flash on and one flash off, hope I got the right ones and they're readable.

Thanks
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Old 12-09-2019, 12:13 PM   #15
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Default Re: Laptop won't tether

Ok. These are the following steps you can try

1. It seems you are connecting through hotspot WiFi but no internet. First disconnect WiFi on your phone. Update your drivers on your computer for hotspot WiFi and try again.

2. Try using hotspot with usb cable from phone to pc. You have to update drivers and follow same procedure as above.

3. If still fails try in another PC and call your data plan provider and verify they are not blocking anything.


https://www.addictivetips.com/window...obile-hotspot/
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Old 12-10-2019, 12:03 AM   #16
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Default Re: Laptop won't tether

[QUOTE=Titan;12198777]Ok. These are the following steps you can try

1. It seems you are connecting through hotspot WiFi but no internet. First disconnect WiFi on your phone. Update your drivers on your computer for hotspot WiFi and try again.

2. Try using hotspot with usb cable from phone to pc. You have to update drivers and follow same procedure as above.

3. If still fails try in another PC and call your data plan provider and verify they are not blocking anything.


https://www.addictivetips.com/window...obile-hotspot/[/

I tried updating the Realtek driver and it says it's the latest. I went in device manager and everything in network adapters was enabled. I called straighttalk the other day and they see no problems with tethering or data usage.
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Old 12-20-2019, 05:20 AM   #17
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Default Re: Laptop won't tether

So, is this happening on just this pc or every pc? Did you test that?
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Old 12-20-2019, 05:31 AM   #18
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Default Re: Laptop won't tether

Neither my old smartphone or my laptop will tether off my current phone w straight talk anymore. I tried again yesterday on my old phone, no internet. I'm thinking straight talk might be pulling a fast one as well to keep their data down, not sure. I'm not sure but more and more straight talk customers could be finding out tethering is included and not buying their hotspot card, Idk.I may have to change services if I connect with something else.
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Old 12-25-2019, 06:06 PM   #19
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Default Re: Laptop won't tether

I would suspect that be the case. Try AT&T
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Old 12-26-2019, 01:53 PM   #20
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Default Re: Laptop won't tether

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I would suspect that be the case. Try AT&T
Sorry Titan, I didn't see ur reply for awhile. Thanks, it's fairly urgent. I'd like to get a domain name and start building a website for my hobby. I can't really do that on my phone. I'll take lappie to Wal-Mart and see in a bit, they got free WiFi.
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