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Old 02-05-2014, 11:48 PM   #1
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Default laptop freezes ONLY when trying surf internet

so heres my laptop info, Toshiba Satellite A665, windows 7 home 64 bit

I was having issues with my laptop with viruses so I decided to format my entire computer using the Toshiba recovery. I restored everything back to factory and now my laptop freezes ONLY when I go online. As soon as I open internet explorer 8 begin browsing for few seconds the laptop freezes up, no error messages come up, task manager doesn't come up, everything just freezes and I have to manually shut down by holding the power button down. and it does not freeze up in safe mood, works fine.

any ideas and help would be appreciated thanks
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Old 02-06-2014, 09:09 AM   #2
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Default Re: laptop freezes ONLY when trying surf internet

Try updating the browser and doing windows updates.
Try scanning with Malwarebytes to make sure whatever was infected is gone.
What Antivirus do you have?
Download Chrome/Firefox installers to a usb and then install those on the computer and see if it still freezes using one of those.
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Old 02-06-2014, 11:47 AM   #3
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Default Re: laptop freezes ONLY when trying surf internet

I've had this problem before, seems to be on 64bit systems. As boring as it sounds try doing chipset and other driver updates & windows updates.
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Old 02-06-2014, 04:19 PM   #4
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Default Re: laptop freezes ONLY when trying surf internet

I find it very odd that you are experiencing freeze ups after doing a restore. I would do what the others suggested and make sure you have a good antivirus on your computer such as Avast or AVG.
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Old 02-06-2014, 09:23 PM   #5
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Default Re: laptop freezes ONLY when trying surf internet

I will try that again. I have already tried updating everything and still had the same problem so I restored again to factory settings. I am currently running system updates again. I had avg for antivirus which I will install again and run it just to see if anything is found. Also what can I use to scan malwarebytes? I will try chrome as well.

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Old 02-07-2014, 01:22 AM   #6
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Default Re: laptop freezes ONLY when trying surf internet

Quote:
Originally Posted by jmacavali View Post
Try updating the browser and doing windows updates.
Try scanning with Malwarebytes to make sure whatever was infected is gone.
What Antivirus do you have?
Download Chrome/Firefox installers to a usb and then install those on the computer and see if it still freezes using one of those.
Building from Jmac's post also give the http://www.computerforums.org/forums...ox-219988.html except for the blackviper tools which is for more advanced users.
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Old 02-07-2014, 03:07 AM   #7
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Default Re: laptop freezes ONLY when trying surf internet

Try checking out any extensions or plugins that might be running with your browser, browsers can be a target for all kinds of malicious stuff.
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Old 02-09-2014, 11:11 PM   #8
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Default Re: laptop freezes ONLY when trying surf internet

I ran avg..installed ccleaner, malwarebytes and scanned it.. No issues found.. I disabled all extensions..tried Firefox, chrome, updated all windows updates..and still have same issue. Freezes up after few second of browsing only. Works fine in safe mode.

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---------- Post added at 08:11 PM ---------- Previous post was at 08:10 PM ----------

Help needed.. What else can I try

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Old 02-10-2014, 10:09 AM   #9
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Default Re: laptop freezes ONLY when trying surf internet

Something is running in the background that is causing the issue. Try going to start>type msconfig in the box and then go to the startup tab and uncheck anything that you don't recognize.
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Old 02-11-2014, 08:20 PM   #10
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Default Re: laptop freezes ONLY when trying surf internet

I tried that..there was only one thing I didn't recognize but still didn't fix it. I seems to be fine on some Web sites..but as soon as I go to Amazon it freezes. I was browsing for a while with no issues...then I went to Amazon and immediately froze up.

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Old 02-13-2014, 09:48 AM   #11
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Default Re: laptop freezes ONLY when trying surf internet

Try updating flash/java/etc.
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Old 02-13-2014, 11:13 PM   #12
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Default Re: laptop freezes ONLY when trying surf internet

Tried that. I was on craigslist for about 20 minutes thinking it was all good now..until it froze again. Any other ideas? I don't know what to do.

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Old 02-14-2014, 09:15 AM   #13
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Default Re: laptop freezes ONLY when trying surf internet

You are positive that it doesn't freeze if you just leave it on or if you try doing something like word processing for a length of time?

I'm starting to wonder if it's a hardware issue.
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I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
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Old 02-14-2014, 11:42 AM   #14
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Default Re: laptop freezes ONLY when trying surf internet

I can try just to double check I don't have much I can do on it with out going online but I'll see what I can do with out going online to see if it freezes up. It's weird that it would be hardware if it worked fine before formatting it.

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Old 02-14-2014, 12:39 PM   #15
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Default Re: laptop freezes ONLY when trying surf internet

Could be an issue with the hard drive or something. Have you tried just letting it sit for a while and then coming back and seeing if it's frozen? Do you have a DVD you could play and see if it freezes.

The fact that you say you don't do anything else on it except browse the web makes me think that this is a valid test that we need to do. If you did lots of other things and it only happened while web browsing then it would be different but since you don't do anything else on it, this will possibly point us in the right direction.
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I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
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Old 02-19-2014, 10:31 PM   #16
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Default Re: laptop freezes ONLY when trying surf internet

Okay so finally had time to play with the laptop... I turned off my wifi on it to make sure I wasn't connected to internet. I started to play a DVD movie and played the minesweeper game at the same and it froze again.

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---------- Post added at 07:28 PM ---------- Previous post was at 07:27 PM ----------

I think it's safe to say that it's freezing even when not browsing the internet.

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---------- Post added at 07:31 PM ---------- Previous post was at 07:28 PM ----------

I re booted it.. Started the movie again and played through the previews and froze once more. Any ideas now?

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Old 02-20-2014, 07:37 AM   #17
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Default Re: laptop freezes ONLY when trying surf internet

Now it sounds more like an overheating issue. Could you download a temperature monitoring program (even if you have to save it to USB from another computer - and hope you have time to install it before it freezes).

Otherwise it could be hardware related - like RAM or the Motherboard. But lets start with the temp issues.

Also, does the battery hold a charge? Could you take the battery out and let it run on AC power only and see what happens?
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Don't take life too seriously -- no one gets out alive. Plus, who wants to arrive to the hereafter in pristine condition wearing a suit and tie?
I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
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Old 02-20-2014, 09:13 PM   #18
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Default Re: laptop freezes ONLY when trying surf internet

Battery does hold a charge and it does power up and stay on with just ac plugged in. I will download a temp monitoring program and see what happens. any ideas of free temp monitoring software I can use?

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Old 02-20-2014, 09:26 PM   #19
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Default Re: laptop freezes ONLY when trying surf internet

Okay so I found software fairly quick actually... I just barely turned on my laptop ran the software, CPU core #1 41 Celsius, CPU core #2 44 Celsius... Went straight to Amazon and almost instantly froze. Froze at those temp readings.

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Old 02-21-2014, 08:08 AM   #20
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Default Re: laptop freezes ONLY when trying surf internet

That was without the battery right? So then we can rule out a bad battery.

Those are warm, but not overheating so that doesn't seem to be the issue.

Have you run Memtest86?

My next solution is probably to try to reload it and see if that fixes it. Otherwise I'm kind of out of ideas. Just make sure you have all your files backed up before you reload it.
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I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
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