Originally Posted by Myron
Thanks for your reply. The router worked perfectly with the former laptop from Acer; never lost the signal. I am using a wired connection using an Ethernet cable from my router right now so I can be on-line right now. I tried calling HP but after being put on-hold for 20 minutes, I was told that there is a fee for their assistance with a rep and must sign-up for about $40/month. I refused. The HP works fine using the Ethernet cable; no signal loss but it's a pain in the a-- as I nearly tripped over the thick wire. I am paying Optimum, a cable company, for wireless service as well. I live in an apartment.
You still didn't answer whether or not the HP works well with other wifi sources. You should try updating drivers and such as others have suggested but it may be that the wifi hardware in the HP is broken. I was assuming this is a new laptop and would be covered under warranty but based on your experience with HP it seems it isn't.
You may want to try an external USB wifi adapter. You can find them at very reasonable prices. Maybe a friend has one you could borrow to try but, if not, you could buy one and try it. If it doesnt solve your problem then return it.