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Old 03-13-2008, 09:44 AM   #1
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Default this is dell for you

Ok, I orderd a laptop, cancelled i, orderd another, now im being charged for 2, i rang them, 'Hi I've orderd a laptop and its been ordered 2x may I cancel it please' Sure, name? customer number please' Ok, so I gave them him, he replies with, yes ill ring you back with-in 1 hour, ok still waiting, been 2 hours, lol, dell sucks harder now.

if they charge me 700pound im a knock that prick who was ment to cancel it out.

Ordered on a Creditcard, umm bad hue?

How long would it take them to send me a laptop?

Anyone had this problem?#
thnx ant


*Update

Ok I rang them back this is what I got

Me: Hi
Them Hi My name is ***** and Im working at dell, I suck at my job blah blah, the normal hello that ya get

so anyway we talked and this is what I asked:

Hi could you please help me, Im in abit of a problem, can you please cancel one of my orders 'Sure', ok, whats your customer number please..... so I gave it her, she says, ok hold on I'll out you threw to someone who can help you, ok I was on hold for 10mins, A guy answers, I repeat my question, he says Ok I'll put you threw to someone, ffs this happend 7x, until I got put threw to someone who had some sence, I argued to fuck with them, I told them if they don't cancel ill buy else where as my threats was thrown people started doing things, dell is stupid at custom.

But anyway, I got this dell as it was cheap and specs are allright, not the best but their good enough for what I need it for and thats what people don't get in their head, just because its shit specs and from shit place you only need it for what you want to do, and all I need this is for my work and its a cheap enough to do the trick.
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Old 03-13-2008, 12:25 PM   #2
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Default Re: this is dell for you

Dell sucks. I never recommend them to clients anyhow. I was given one some time ago and had nothing but bad experiences. They are proprietary and cheap. Not to mention, their customer service sucks.
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Old 03-13-2008, 12:39 PM   #3
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Default Re: this is dell for you

I hate dell. my friend got a brand new dell laptop and within 2 days the screen was loose on the hinges and had to be held up or the screen would drop and the customer service sucked so bad because he was on hold for 2 hours then their only solution was to send it in for repair which would take about 2 weeks.

The only good thing about dell is that you can ask for no crapware to come with it

personally I recommend HP or toshiba laptops
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Old 03-13-2008, 01:43 PM   #4
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Default Re: this is dell for you

Dell = bad

my parents have a dell 3000, and i can legit hear the fan all the way in my room. there cheaply put together, and ya, there Customer service is bad

"Dude, your getitn a Dell"
" F$%K that"

-for those who remember the Dell dude
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Old 03-13-2008, 02:14 PM   #5
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Default Re: this is dell for you

defcon I have the same dell 3000 and fuck me your right, that fan is annoying.

Anyway check this guys, I finally cancelled it.

Read the update on the thread on real
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Old 03-13-2008, 02:20 PM   #6
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Default Re: this is dell for you

I had a similar experience with dell, only I ordered something, cancelled the order a few hours later, they credited the money back to my credit card but sent the product anyway.... Obviously was a mistake on their part.
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Old 03-13-2008, 04:30 PM   #7
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Default Re: this is dell for you

Dell isn't as bad as some people make them out to be. If you buy something from their budget line, expect the quality to be the same as the amount you paid.
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Old 03-13-2008, 04:58 PM   #8
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Default Re: this is dell for you

That sounds annoying. Good thing you paid on your credit card though because you are protected against things
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Old 03-13-2008, 05:00 PM   #9
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Default Re: this is dell for you

Quote:
Originally Posted by Tommy Boy View Post
I had a similar experience with dell, only I ordered something, cancelled the order a few hours later, they credited the money back to my credit card but sent the product anyway.... Obviously was a mistake on their part.

Wow, i think the obvious question is... did you keep it?
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Old 03-13-2008, 05:29 PM   #10
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Default Re: this is dell for you

They were just wondering how many people they could route you to before you got mad enough to say something... I hate big companies where you gotta call customer service. They got about 10 different phone numbers to call, and it seems none of them fit your problem, or if they do, they route you somewhere else anyway.

Had to deal with Verizon for changing a password for a dialup connection for a guy. No related phone number. We called and were routed several times before getting an answer. We got an answer and it didn't work, we call back on the number they gave us in case we had to call back and got routed some more. Hung up and called the original number and it took even longer to speak to someone. Of course, they were from India, so you can't understand half they were saying.
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Old 03-13-2008, 06:02 PM   #11
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Default Re: this is dell for you

Quote:
Originally Posted by tom-knox View Post
Wow, i think the obvious question is... did you keep it?
Yes, I did....
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Old 03-13-2008, 09:51 PM   #12
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Default Re: this is dell for you

dell = ownage
i have a dell dimension 4500 it's awesome couldn't ask for better.
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Old 03-13-2008, 10:31 PM   #13
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Default Re: this is dell for you

ive got a few dells in my house, however one is for my dad a dimension 8300, i have another 8300 in my room, and an e510 in my room as well, but i cant complain because anytime they screw up i can fix them like most here can, for people that would need tech support or for RMA, god speed... lol

anyhow, the dells are the bitches of the household, my custom computers tell them what to do, how to do it and when to do it
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Old 03-13-2008, 10:55 PM   #14
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Default Re: this is dell for you

Congrats on getting it fixed, I run a dell server but only because I got it for 50 bucks.
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Old 03-13-2008, 11:06 PM   #15
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Default Re: this is dell for you

I'm not sure, I never really understood all this Dell hate, I guess their customer support could use an improvement, but especially now, their pricing is really attractive, not to mention high grade in the XPS line.
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Old 03-13-2008, 11:09 PM   #16
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Default Re: this is dell for you

I have three friends with Dells that have no problems. My parents are HP/Compaq people, and we haven't had problems with the five we've had.
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Old 03-13-2008, 11:17 PM   #17
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Quote:
Originally Posted by Jesusfrk611 View Post
They were just wondering how many people they could route you to before you got mad enough to say something... I hate big companies where you gotta call customer service. They got about 10 different phone numbers to call, and it seems none of them fit your problem, or if they do, they route you somewhere else anyway.

Had to deal with Verizon for changing a password for a dialup connection for a guy. No related phone number. We called and were routed several times before getting an answer. We got an answer and it didn't work, we call back on the number they gave us in case we had to call back and got routed some more. Hung up and called the original number and it took even longer to speak to someone. Of course, they were from India, so you can't understand half they were saying.


I hate outsourced tech support more than the next person. Hence, this is why I started my company, Waldorf PC. I hated that fact also, and I knew that it was the complaint of so many other people. So, I thought, why not have a business that has 24/7 tec support in English?

I even got a testimonial from a customer about how happy he was because we actually speak English. I'll be getting the pictures of those that sent the testimonials in little by little to prove their credibility.
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Old 03-13-2008, 11:39 PM   #18
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Default Re: this is dell for you

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Originally Posted by kchi55 View Post
I'm not sure, I never really understood all this Dell hate, I guess their customer support could use an improvement, but especially now, their pricing is really attractive, not to mention high grade in the XPS line.
their pricing is horrible... the only thing that has good pricing from them are the cheapo dimension's where you get the whole desktop for 349, xps's are WAAAAY overpriced, you could build two xps equal computers for the price of one xps
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Old 03-13-2008, 11:45 PM   #19
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Default Re: this is dell for you

I had a Dell, it's a good little machine, never let me down. I think it's an old Dimension 4550 or something like that. Gave it to my parents, it's still kicking.
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Old 03-13-2008, 11:52 PM   #20
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their pricing is horrible... the only thing that has good pricing from them are the cheapo dimension's where you get the whole desktop for 349, xps's are WAAAAY overpriced, you could build two xps equal computers for the price of one xps
Checkout their XPS 630, if you tried building it yourself you wouldn't be able to do it for much cheaper, not to mention with the difference you can get warranty and customer support. The price difference is about 250 dollars, between if you built it yourself to if you let Dell do it for you. That 250 goes into a warranty, getting your stuff replaced if something goes wrong, and having someone to blame when something goes wrong with your computer other than yourself, I'd say that's not too bad of a prospect.
My friend had a XPS notebook that after a year or so of use began overheating, it was one of the older red models that sported a 7900GTX, he sent it back, and Dell repaired it for him, but the problem surfaced again, the second time he sent it back he never saw his laptop again, instead they sent him a new top of the line notebook the XPS M1710 Smoke, I'd say that's helluva customer support.
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