It's not like they couldn't post a link, They would be able to give us the URL still. Which if we can see they are legit, then that's not an issue.
Just copy-pasta it to your URL bar.
You have obviously never worked in tech support. A lot of people that will "need help" don't know the difference between a pm and 1:00pm.
Not being able to post a link when you are only going to a forum for help. Most likely never to log in to that forum again. Is a pain in the butt, there is no argument around it. If you need to post a link or have an image or hell you go holy's idea (don't mean to pick you out) and get rid of all html functions below 10 posts.
It's just plain annoying, doing so would deter individuals away from this forum. You know the individuals that actually need help?
Giving the user to post links and/or images in a second post in the same topic would allow the individual to post a link after asked by a regular user.
Once the user has reached 10 posts they will be able to start making new topics with links in the first post.
But I don't know why we are even suggesting any of these so far great ideas. None of these things will be implemented. Nothing we want or suggest gets done around here, nothing.