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Old 11-23-2014, 07:33 AM   #1
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Default internet help

hi guys im having a problem with my internet it started at soon as i changed ISP and it keeps spiking (i don't know much about networking) but i will include my ping plotter results, im hoping you can help me try and fix this thanks

oh and i set the destination address to a game server i use but it is also the same when i use other destination addresses

unfortunately i cannot add the full ping plotter file because it doesn't support it so i will have to attach an image of it lagging out
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File Type: png login.p1.worldoftanks.eu.png (17.4 KB, 9 views)
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Old 11-23-2014, 07:34 AM   #2
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Default Re: internet help

if anyone wants the full ping plotter results i can email it just ask me
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Old 11-23-2014, 07:54 AM   #3
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Default Re: internet help

Please email the plotter results to me.
Have you gotten similer results with google?
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Old 11-23-2014, 08:00 AM   #4
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Yeh exactly the same results


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---------- Post added at 02:00 PM ---------- Previous post was at 01:57 PM ----------

cant seem to even email you them
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Old 11-23-2014, 08:09 AM   #5
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Default Re: internet help

Yeah, the full ping plotter results is so very important, we cannot live without it.

*don't even know what that is*

Did you ask the new ISP for the router settings should they be different than the old one? Things like the VCP/VCI settings? Is the connection the exact as the old one?
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Old 11-23-2014, 08:10 AM   #6
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Default Re: internet help

And this is from your home computer? If so, how many others use your network?
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Old 11-23-2014, 08:15 AM   #7
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Ok smart guy I got the router pre configured from them since we were having trouble before they came round and fiddled with everything and they even switched out the router 3 times.

And dray we have about 2 pc's and 1 iptv box and a few iPads and I phones and we get the problem on every device


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Old 11-23-2014, 08:23 AM   #8
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Then it comes down to your ISP. I am sorry to say that, but it is a fact. You have to push them to help you, and once the tech is at your home, do not let that person leave without doing checks to make sure that everything is working.
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Old 11-23-2014, 08:25 AM   #9
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dam i was hoping that wouldn't be the case since the company who owns the isp is lazy as hell and keeps ignoring my phone calls but i will try my best

thanks for all the help
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Old 11-23-2014, 09:10 AM   #10
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I wish you the best of luck, and its very unfortunate that your ISP is like that. Ours (suddenlink) is the same, but when the hardware that they gave us fails, they replace it and I do not let them leave until I am sure that every device works.

Though we did not give much help on the subject, your thanks is well accepted.
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Old 11-23-2014, 09:16 AM   #11
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Thanks for the good wishes lol



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Old 11-23-2014, 10:24 AM   #12
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Absolutly. Dealing with an ISP is difficult. So for that, you are more than welcome.
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Old 11-24-2014, 07:09 AM   #13
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Default Re: internet help

those results are pretty poor.

but, what it does tell us is this:

your local network has a router with the address 192.168.0.1


where it gets a little confusing after that is what happens next.
if I do a traceroute to google 8.8.8.8 DNS servers I get
192.168.0.1 (my internal router address)
then straight onto a pubic address (one not starting in either 10. 127 . 172.32 or 192.168)

yours seems to run around a bunch of private IP addresses first.

do you have two routers set up? or a DMZ setup on your router.
it looks like your router has it's gateway as 192.168.1.1

then it seems to jump off to yet another private internal address 192.168.144.1

This is very clearly happening inside your ISPs network (as no public addresses are reached at that point), and that is where all the latency is occurring.

After that it looks like spains telefonica Ip services network is having some issues with their back bone connection to other telefonica stuff.

Red de servicios IP - telefonica wholesale


the bad news is that the huge latency is probably due to a poor connection from your "last mile" provider.

these are the guys who sell the service (for example most of the copper cable in America is owned by Bell, most of the coper cable in the UK is owned by BT).
but they allow people to connect to their cable and sell services.

then those service need to link into an internet peer (where they may have a given speed). it looks like your provider has a poor speed connection into that tier 1 or tier 2 ISP.


So two problems.

the first is the speed of your providers connection to their provider.
ISPs make a concious business decision that they will over subscribe and under provide. that's why they sell broadband listed as "speeds up to xyzMb" up to is their legal get out for selling a single 20Mb connection to 20 people as 20Mb, sure if they take it in turns and only 1 person at a time uses it then they probably will get that speed, but when all 20 people use it they get 1Mb!


the second problem, (dropped packets) suggests some kind of infrastructure problem, the good news is that its on telefonicas network. they are a pretty big player in the grand scheme of things. and there is serious money there, so that issue probably will be fixed when it's noticed.
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Old 11-24-2014, 07:33 AM   #14
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Default Re: internet help

Wow thanks for clearing all that up for me but as for the 2 router thing I know I only have one and I overheard the guy say he has another one downstairs (guessing that's for the whole building) but that's all I know again thank you very much


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Old 12-13-2014, 07:32 AM   #15
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Ok guys sorry to bring this topic back up but after a long time arguing with the guy from my ISP he says he can do nothing no help, but he does say (I don't know much about networking) that I can use a proxy server to make my connection better or setup a proxy server to make my connection better, now I have been doing a little research on proxy servers and all I have found is that it makes for better security, any advice would be great guys


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Old 12-13-2014, 07:44 AM   #16
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Just been doing a bit more reading and found this tell me what you guys think or is just another

http://uberguild.com/index.php?/topi...ng-reduce-lag/


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Old 12-13-2014, 02:33 PM   #17
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The normal proxy should be auto set.
Take it from someone who is legit parionide when I say that I stand behind a few proxies, they do not help with your speed.
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Old 12-13-2014, 02:55 PM   #18
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Oh well thanks again


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Old 12-13-2014, 03:10 PM   #19
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I wish I could help more, but I am pretty sure this is a local problem. Sorry friend.
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Old 12-13-2014, 11:49 PM   #20
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Haha no problem thanks anyway


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