Originally Posted by karina
I often need to log in, physically or remotely, to workstations on my office LAN for some level of troubleshooting, where I specifically need to troubleshoot in the users account. This results in a lot of password sharing, whether the user is telling me their password over the phone, or I am asking the manager who keeps a master list (a huge pain to maintain).
Is there a way for the network administrator account to log in to client computers "as" a user account? Without resetting their pw from the server?
We use SBS2003 and XP & Windows 7 desktops....
You could use VNC. This would allow you to see the screens of remote machine - if the user was already logged in, then you could control their machine, and see what they are doing.
I wouldn't allow this remotely... not in the "traditional" way, anyway. You'd probably want to do it through a VPN, since VNC isn't terribly secure.