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Old 04-19-2017, 07:45 PM   #1
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Default No keyboard/mouse

My G.F's laptop mouse does not work along with the keyboard. She said the keyboard went out first then shortly after the mouse. We bought a mouse but that's not showing up ( no cursor ). She has Windows 10. Any thoughts about what caused this and how to fix it?
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Old 04-19-2017, 07:53 PM   #2
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Default Re: No keyboard/mouse

Maybe liquid damage? What have you tried already?
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Old 04-19-2017, 11:10 PM   #3
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Default Re: No keyboard/mouse

My G.F. just told me that she had spilled a few ounces of water days ago, but it worked after that. If water did cause this problem what could be done to fix it. With no mouse and keyboard, what could I do?
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Old 04-20-2017, 04:44 AM   #4
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Default Re: No keyboard/mouse

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My G.F. just told me that she had spilled a few ounces of water days ago, but it worked after that. If water did cause this problem what could be done to fix it. With no mouse and keyboard, what could I do?
Mostly when it comes to liquid damage what you do is avoid it. You turn down your laptop and clean everything. Now that the damage is done is to pay someone to fix it or replace it. If I were you I'd take out the HDD and get a new one.

If it isn't liquid damage, then it could be a driver problem. Does the keyboard or mouse work on the BIOS?

You also said the USB mouse doesn't work. Does that happen with every USB device or just the mouse?
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Old 04-21-2017, 06:21 PM   #5
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Default Re: No keyboard/mouse

Replacing the keyboard on a laptop can sometimes resolve liquid damage, sometimes not. Depending on the model of the laptop, the process to replace it can be fairly simple if you're handy and very careful. If you don't feel up to it, you can have a local shop do it for you.

But like AMD man says, sometimes the damage is not repairable. If your computer isn't recognizing USB devices anymore, and/or has other more severe issues, the water may have reached the motherboard.
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Old 04-22-2017, 06:11 PM   #6
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Default Re: No keyboard/mouse

I put a disc in and that works fine, but still no mouse or keyboard.
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Old 04-22-2017, 06:40 PM   #7
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Default Re: No keyboard/mouse

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I put a disc in and that works fine, but still no mouse or keyboard.
A disk? Where? What kind of disk?
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Old 04-23-2017, 12:16 AM   #8
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Default Re: No keyboard/mouse

It was a music disc.
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Old 04-23-2017, 12:19 AM   #9
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Default Re: No keyboard/mouse

Are the USB, ethernet ports working either?
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Old 04-23-2017, 05:33 AM   #10
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Default Re: No keyboard/mouse

Are the USB, ethernet ports working either? Yes, they are. How can you gain control of a computer when the keyboard and mouse don't work at the same time?
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Old 04-23-2017, 05:09 PM   #11
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Default Re: No keyboard/mouse

Because both the keyboard and mouse are not working and it can take a disc., is that the only answer in fixing this? If so, what kind of disc. should I use?
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Old 04-23-2017, 07:21 PM   #12
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Default Re: No keyboard/mouse

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Because both the keyboard and mouse are not working and it can take a disc., is that the only answer in fixing this? If so, what kind of disc. should I use?
We never said that was the answer. Where did you get that? Usually to gain control over a laptop that doesn't work you can just plug another mouse or kerboard.

Why don't you just get another mouse and try to see what you can find out? Maybe there is a driver problem. Can you access the BIOS and check if the keyboard and mouse work?
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Old 04-24-2017, 06:34 AM   #13
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Default Re: No keyboard/mouse

"Why don't you just get another mouse and try to see what you can find out? Maybe there is a driver problem. Can you access the BIOS and check if the keyboard and mouse work? "

I purchased a new mouse but that didn't work. I did get into the bios but didn't know what to do so I left it alone.
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Old 04-24-2017, 06:48 AM   #14
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Default Re: No keyboard/mouse

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"Why don't you just get another mouse and try to see what you can find out? Maybe there is a driver problem. Can you access the BIOS and check if the keyboard and mouse work? "

I purchased a new mouse but that didn't work. I did get into the bios but didn't know what to do so I left it alone.
You don't have to do anything in the BIOS, just check if the keyboard and mouse work.
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Old 04-24-2017, 09:41 AM   #15
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Default Re: No keyboard/mouse

If there is important info on the laptop then I'd take hard drive out and put into another pc and back it up asap.
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