msconfig doesn't work

[sanka]

I live with it for a while, but now I need it. Msconfig doesn't work on my computer. I go to start, run, and typ msconfig in the thing but nothing comes up. I've tried all different cases and i tried putting .exe at the end!
I even went to the help and support center and tried to open it there... with no luck. Helllp!

 

[Ð88]

Try looking in this location and see if it is there:

C:\WINDOWS\pchealth\helpctr\binaries

 

[sanka]

Yep, it is there. I did the unthinkable and clicked it, and the explorer window it was in froze up.

 

[Raffaz]

Have you checked for viruses and spyware? Post a hijackthis log here. Is that the only thing not working, what about task manager?

 

[sanka]

System Restore doesn't work, and I can't install a printer (though that one is more likely unrelated).
Task manager works fine.
Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 3:47:24 PM, on 2/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Styler\Styler.exe
C:\windows\System32\nvsvc32.exe
C:\Program Files\Opera\Opera.exe
C:\windows\explorer.exe
C:\Documents and Settings\Alex\Desktop\hijackthis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Idea2 SidebarBrowserMonitor Class - {45AD732C-2CE2-4666-B366-B2214AD57A49} - C:\Program Files\Desktop Sidebar\sbhelp.dll
O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [startkey] C:\windows\system32\server.exe
O4 - Startup: Creative Fatal1ty 1010 Mouse.lnk = C:\Program Files\Creative\Fatal1ty 1010 Mouse\CTPoint.exe
O4 - Startup: SkyTel.lnk = ?
O4 - Startup: Styler.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_13\bin\npjpi142_13.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_13\bin\npjpi142_13.dll
O9 - Extra button: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll
O9 - Extra 'Tools' menuitem: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\windows\System32\nvsvc32.exe
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XIb\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XIb\RpcSandraSrv.exe

 

[Raffaz]

Have you ran antivirus and spyware? Does regedit work? Also try this online scan
http://housecall.trendmicro.com/

 

[sanka]

I'm downloading abroswer that will work with housecall (ie5 wont lol and neither will opera), then i'll run it. I'm running a virus check now even though i'm pretty sure thats not the problem. regedit works fine.

 

[Raffaz]

Its a common problem for a combination of them 3 not to work because of a virus. Have a look at this.
http://windowsxp.mvps.org/ToolsQuit.htm

Also look here and get process utilities. This can sometimes help diagnose rogue processes, which will show a certain program causing it.
http://www.microsoft.com/technet/sysinternals/default.mspx

 

[sanka]

well, task manager and regedit work fine, so it doesn't seem to be that virus.
I downloaded process explorer and all my processes are legit.
i gotta restart my computer to run ie7 and then i'll run housecall. the virus scan turned up nothing.

 

[Raffaz]

Right, simple way to confirm a virus. When you get a chance goto safe mode and try and open msconfig there. If it works there its a virus.