Keyboard Problems???

[oldun]

I have an Acer E5 574 laptop and my wife has an Acer E5 571 laptop, both quite new.

When entering data via the keyboard on my 574 generally I have no problems.

Just recently I had have trouble logging into my Santander online account. I am continually being told that I have entered incorrect details wham In know for sure that I have typed in the correct details. For the last 6 or more attempts I had my wife checking each character typed in. Every time we have both made sure that the caps lock is not on and I always use the numerals above the letters so that there can be no problems with the nums lock.

Naturally after three "wrong" attempts I then have to get new logon details so it is a long and frustrating tprocess.

The I had that Eureka moment. I decided to try logging in on my wife's 571 and to my surprise the details were accepted. I then went back to my 574 and the details were once again rejected.

Any ideas?

 

[BikerEcho]

Have you tried typing the password in notepad and then copy paste it?
Just to make sure if it really does have something to do with the keyboard.

 

[oldun]

Many thanks. I will give it a go when my next set of passwords etc is sent by Santander.

I have also deleted the keyboard drivers, restarted windows so I am now using the newly installed versions. That may also help.

 

[strollin]

You might try testing your keyboard using a utility like this: Keyboard test software - PassMark KeyboardTest

 

[oldun]

Thanks, I'll give it a go.