Yesterday, I received this reply from Gigabyte:
They claimed that the video card I sent them GeForce GTX 980Ti was damaged!?!
And this was my reply:
To whom it may concern:
After speaking with a customer service supervisor, he confirmed that
my RMA request is being denied because of presumed "damage" to components
on the video card IN SPITE of user-provided EVIDENCE (photographs) that
I submitted to Gigabyte proving that NO DAMAGE to the card occurred prior
to being shipped on October 31, 2017.
It is clear from the images that I provided that NO DAMAGE to the board or PCB
had ever occurred.
I was told that the images I submitted could not be validated as to their authenticity
and that the image dates / geo-location markers could have been fabricated or altered!
Are you kidding me!?!
I followed ALL of the required Gigabyte guidelines including properly sealing the card
in it's original anti-static bag, shipping the card in it's original Gigabyte case (with all foam
included), using extra bubble wrap, taking a detailed set of images of the card from every angle,
as well as insuring the package with Federal Express.
The card was working properly until it malfunctioned while performing a geekbench 4 test.
This card is STILL under warranty and yet my warranty is being DENIED!
And I am aware that this has happened to MANY other unsuspecting customers.
Accordingly I will be submitting this entire experience (including proof with images) on
ANY and ALL forums and websites so as to make ALL other potential customers
aware of the treatment of people who purchase Gigabyte products as well
as the dangers of using the RMA service with Gigabyte.
Further, I will no longer purchase ANY additional Gigabyte products in the future
and will use my influence to dissuade ALL other potential customers from doing the same.
Disappointed and outraged,
If anyone has similar experiences or advice, I would appreciate your feedback!