Hello fellow members of computerforums.org Im having a little trouble with resolving a
clients issue. The problem is when they turn on their notebook which is an
'Acer Aspire 1690' I am able to see the Acer logo then it loads into a
black screen with all the BIOS information. After it loads the BIOS
information, it displays the following message;
"media test failure, check cable"
Operating System not found.
Before this message the person was playing online poker the night before.
Also, they didnt install any new hardware or software. So basically, he was
online, playing online poker, and right before he was going to win some
$$$$ his system completely froze/locked up (he did a hard shutdown). Now
when he boots up his notebook it displays the following message;
"media test failure, check cable"
Operating System not found.
So at this point I did some troubleshooting to isolate whether this is a
hardware or software issue. So far I did the following:
1.) Loaded into the BIOS and reset the BIOS using F9. Turned on notebook
same issue.
2.) Loaded into the BIOS and changed the 'boot sequence' to CDROM first, so
I can boot from a CD instead of the hard drive (hdd), HDD, Floppy, Network
boot.
3.) Tried using the CDs that came with that exact notebook but it is also
giving errors where it cannot continue. (1 system disk) & (3 recovery
disks) none of these worked.
4.) I have my own version of Windows XP Pro I bought from best buy I tried
to install it. First I tried using the *repair* R then ran chkdsk it
wouldnt load it started giving off errors.
Next, rebooted notebook with disk in it. It got all the way to the 'setup'
part the disk which reckonized 3 partitions previously installed on the
hdd. 2 was from the vendor Acer (it said so) and the last partition was his
partition. I deleted only his partition, and tried to install windows XP
on that partiton but it gave errors that it couldnt continue.
Now when I turn on his notebook it comes up with the Acer logo and displays
a black screen with the following 'a disk read error has occured' press
control + alt + delete to reboot
IM thinking about just erasing the whole hdd either by deleteing all
partitions on the hdd or just running the repair option, then format the
drive through the prompt not GUI. At this point I don't know if it would do more damage than good.
Im not trying to recover data or anything just trying to install windows on the hdd so homeboy can use his notebook.
At this point Im thinking homeboys hdd is shot/fried. However, I still want
to do some more troubleshooting on it just to be certain.
All help is greatly appreciated, 0x0161.
clients issue. The problem is when they turn on their notebook which is an
'Acer Aspire 1690' I am able to see the Acer logo then it loads into a
black screen with all the BIOS information. After it loads the BIOS
information, it displays the following message;
"media test failure, check cable"
Operating System not found.
Before this message the person was playing online poker the night before.
Also, they didnt install any new hardware or software. So basically, he was
online, playing online poker, and right before he was going to win some
$$$$ his system completely froze/locked up (he did a hard shutdown). Now
when he boots up his notebook it displays the following message;
"media test failure, check cable"
Operating System not found.
So at this point I did some troubleshooting to isolate whether this is a
hardware or software issue. So far I did the following:
1.) Loaded into the BIOS and reset the BIOS using F9. Turned on notebook
same issue.
2.) Loaded into the BIOS and changed the 'boot sequence' to CDROM first, so
I can boot from a CD instead of the hard drive (hdd), HDD, Floppy, Network
boot.
3.) Tried using the CDs that came with that exact notebook but it is also
giving errors where it cannot continue. (1 system disk) & (3 recovery
disks) none of these worked.
4.) I have my own version of Windows XP Pro I bought from best buy I tried
to install it. First I tried using the *repair* R then ran chkdsk it
wouldnt load it started giving off errors.
Next, rebooted notebook with disk in it. It got all the way to the 'setup'
part the disk which reckonized 3 partitions previously installed on the
hdd. 2 was from the vendor Acer (it said so) and the last partition was his
partition. I deleted only his partition, and tried to install windows XP
on that partiton but it gave errors that it couldnt continue.
Now when I turn on his notebook it comes up with the Acer logo and displays
a black screen with the following 'a disk read error has occured' press
control + alt + delete to reboot
IM thinking about just erasing the whole hdd either by deleteing all
partitions on the hdd or just running the repair option, then format the
drive through the prompt not GUI. At this point I don't know if it would do more damage than good.
Im not trying to recover data or anything just trying to install windows on the hdd so homeboy can use his notebook.
At this point Im thinking homeboys hdd is shot/fried. However, I still want
to do some more troubleshooting on it just to be certain.
All help is greatly appreciated, 0x0161.