bluenose1940
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The upgrade path from windows 7 Ultimate should be Windows 10 Pro. Have you tried entering the product key you have for windows 7? It should accept the key. If not you may need to call the microsoft activation phone number for help.
Hi again crazyman143, as I mentioned in my earlier post, the laptop came with Windows 7 preloaded and so I have no disks other than the recovery disks. Is it possible that the product number would be held somewhere within one of these disks?