cb600fshornet
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IMO, the mom created the situation threatening that her kid would start scratching (by her own quote):
Woman Claims She and Daughter With Autism Were Kicked Off United Airlines Flight - ABC News
If she wanted the "hot" first class food she should have paid for a first class ticket. I do typically side with parents here but she never should have threatened the scratching.
That's not threatening in my opinion, if it's true then it's a fact. I'd say she was warning them personally.
I don't understand why they wouldn't let her purchase a meal though, in these circumstances they could have allowed for it, they always carry a little spare food in case some is spoiled.
The pilot was correct in his decision though, as Biker said, it's his flight, in the plane he has the responsibility of getting the passengers down safely, but it never should have had to come to him. The airline could have saved themselves a fortune in staff, fuel, compensation, had they have made REASONABLE ADJUSTMENT and allowed them hot food.
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