Trying to fix the parents computer...can't even log in

Forecastbear

Solid State Member
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14
Okay so my parents computer is infected with something, no idea if its a virus with I'm gonna assume it is or spyware of some sort. Basically I can't even log in on there computer. Everything boots up fine but when you click on their account nothing happens. The screen flashes and I'm back at the log in screen. Does anyone know how I can get around this to actually get into the computer? I'm gonna go now and try and boot it in safe mode and I hope that works. Also what programs am I looking to install on their to clear it out. I know spybot, adaware, and avg but is there anything new out there thats better?

Oh and by the way they are running Vista and its a dell.
 
yea got it to boot in safe mode just fine, right now I'm updating and burning a copy of avg and spybot on a cd to get this cleared out.

Okay so Vista blows. Can't use avg since the computer isnt totally up to date so now im running a scan with adware free
 
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