OhSnapWord
Fully Optimized
- Messages
- 1,853
- Location
- USA
Ok, I have a customer's computer on my bench right now and it is perplexing me.
The computer boots up in normal mode and gets to the welcome screen. Can even log in. After a few minutes though, the GUI freezes. It's like the screen is static. I can move the mouse and the cursor moves on the screen. Pressing the num lock button, toggles the LED on the keyboard. When I click on something, nothing happens. When I use keyboard shortcuts, nothing happens.
The inside of the computer was very dusty. I cleaned it out.
I ran a full hardware test. Everything passed.
When I try to boot into safe mode, it freezes on crcdisk.sys.
Any ideas?
The computer boots up in normal mode and gets to the welcome screen. Can even log in. After a few minutes though, the GUI freezes. It's like the screen is static. I can move the mouse and the cursor moves on the screen. Pressing the num lock button, toggles the LED on the keyboard. When I click on something, nothing happens. When I use keyboard shortcuts, nothing happens.
The inside of the computer was very dusty. I cleaned it out.
I ran a full hardware test. Everything passed.
When I try to boot into safe mode, it freezes on crcdisk.sys.
Any ideas?