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Old 06-22-2012, 09:50 AM   #1
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Default Windows Vista Freezing

Ok, I have a customer's computer on my bench right now and it is perplexing me.

The computer boots up in normal mode and gets to the welcome screen. Can even log in. After a few minutes though, the GUI freezes. It's like the screen is static. I can move the mouse and the cursor moves on the screen. Pressing the num lock button, toggles the LED on the keyboard. When I click on something, nothing happens. When I use keyboard shortcuts, nothing happens.

The inside of the computer was very dusty. I cleaned it out.

I ran a full hardware test. Everything passed.

When I try to boot into safe mode, it freezes on crcdisk.sys.

Any ideas?
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Old 06-22-2012, 10:02 AM   #2
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Default Re: Windows Vista Freezing

Try booting it onto an Ubuntu Live CD and see if it freezes after a while.

If it doesn't freeze, assume it's either a software or HDD issue

If it DOES freeze, it's probably another hardware issue.

Then I'd try reinstalling the OS.
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Old 06-22-2012, 10:05 AM   #3
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Default Re: Windows Vista Freezing

I managed to get into safe mode and it doesn't freeze. I'm thinking it's a software issue. The computer is an HP Pavilion a6667c.
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Old 06-22-2012, 10:09 AM   #4
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Default Re: Windows Vista Freezing

Display drivers?

Maybe, just hypothesising here
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Old 06-22-2012, 10:14 AM   #5
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Default Re: Windows Vista Freezing

I'm thinking that too. I'll give it a shot and see what happens.

---------- Post added at 10:14 AM ---------- Previous post was at 10:10 AM ----------

Display driver cannot be rolled back.
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Old 06-22-2012, 10:23 AM   #6
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Default Re: Windows Vista Freezing

Could try an update?

Whats the video card called in device manager?
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Old 06-22-2012, 11:36 AM   #7
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Default Re: Windows Vista Freezing

Intel GMA 3100.

I'm just going to do a fresh install.
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