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Old 04-22-2015, 12:01 PM   #1
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Default Win7 windows explorer randomly crashing

I did not have this problem with IE10 in either IE or win explorer. I have to add I have a WD MyCloudMirror NAS box. No problems running that either.

I inadvertently let my curiosity over rule my better judgment and downloaded IE11. That's when the problems started. Right click menu leads to a WE crash and the check for a solution or just do a restart box. It sure hasn't found an answer so I just click on restart. Programs don't stop running, just anything related to the OS.

Other things it does is when I click on a program sometimes it will crash. Big annoyance is when I drag and drop a file from the computer to the NAS box, that part goes ok. But then when I right click to delete the file from the computer, it crashes.

I have run combofix, stinger, malwarebytes (free version), spybot S&D (free version), ESET security suite 8, findjunkfiles, and ccleaner.

None of the security and malware scanners have picked up on anything other than the normal cookies that get loaded on by forums for the remember me function. The rest is my Sunday morning routine of cleaning up of the system.

Since I use my laptop for work and play this is getting to be a major annoyance. Here's the specs if that helps:

HP G7 1310us
Windows 7 Home Premium SP1 All updates and patches are installed as of the time of this post.
WD MyCloudMirror desktop interface software
Office Home and Student 2013 Updates automatically, current as of the time of this post.

I suspect IE11 myself. Does installing IE affect WE? Any help will surely be appreciated in a big way. I have to have this laptop running right as my excel templates are on here. And I fly multi rotor platforms and my programming software is on here also. I'm in effect grounded until I get this resolved. Thanks!
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Old 04-22-2015, 12:56 PM   #2
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Default Re: Win7 windows explorer randomly crashing

I have heard from a few people whom have the same issue with IE11, and others that do not. But it really does sound like IE on your end. In case you did not know, IE integrates with the regular Explorer, and any applications that use an imbedded browser object.

Its just a guess, but an educated one.
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Old 04-22-2015, 02:09 PM   #3
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Default Re: Win7 windows explorer randomly crashing

This is the result of running this scanner program. Looks to me that maybe ntdll.dll is at fault. Also attached the Specky screen dump.

MiniToolBox by Farbar Version: 14-04-2015
Ran by Michael (administrator) on 22-04-2015 at 11:33:50
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: HP Pavilion g7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
************************************************** *************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/22/2015 07:19:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b864
Exception code: 0xc0000005
Fault offset: 0x00000000000276e9
Faulting process id: 0x1490
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName1".
The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName is not registered.

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName1".
The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName is not registered.

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad €œ_afpovertcp€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad €œ_wd-2go€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad €œ_workstation€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad €œ_smb€ €œ_tcp.local.€ €œ.€


System errors:
=============
Error: (04/22/2015 03:18:25 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (04/21/2015 08:33:31 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Error: (04/21/2015 08:25:06 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Error: (04/20/2015 02:15:10 AM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service failed to start due to the following error:
%%2

Error: (04/20/2015 02:03:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (04/20/2015 02:03:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.


Microsoft Office Sessions:
=========================
Error: (04/22/2015 07:19:32 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.760 1.187985507b864c000000500000000000276e9149001d07cc 524033c0cC:\Windows\Explorer.EXEC:\Windows\SYSTEM3 2\ntdll.dlld41a8034-e8e9-11e4-9ad3-ec9a745765da

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide)(User: )
Description: http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayNamec:\pr ogram files (x86)\spybot - search & destroy 2\Updates\Extracts\SDWSCSvc.exe

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide)(User: )
Description: http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayNamec:\pr ogram files (x86)\spybot - search & destroy 2\SDWSCSvc.exe

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad €œ_afpovertcp€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad €œ_wd-2go€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad €œ_workstation€ €œ_tcp.local.€ €œ.€

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad €œ_smb€ €œ_tcp.local.€ €œ.€



=========================== Installed Programs ============================
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.1.629 - Adobe Systems, Inc.)
Advanced IP Scanner 2.4 (HKLM-x32\...\{C3CF783A-5457-4989-966F-7BE08812FB71}) (Version: 2.4.2601 - Famatech)
Auslogics Browser Care (HKLM-x32\...\{C8B1B0C7-D33B-431B-B1AD-F11256E6E3B3}_is1) (Version: 2.3.0.0 - Auslogics Labs Pty Ltd)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Cleaner (HKLM-x32\...\{8D8024F1-2945-49A5-9B78-5AB7B11D7942}_is1) (Version: 4.3.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Defrag (HKLM-x32\...\{D627784F-B3EE-44E8-96B1-9509B991EA34}_is1) (Version: 8.3.0.0 - Auslogics Labs Pty Ltd)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.39589 - BitTorrent Inc.)
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.100.82.86 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{6E7F4CA3-B2DE-413C-A7A1-43AA5BE19EA1}) (Version: 6.5.0.2300 - Broadcom Corporation)
Broadcom InConcert Maestro (HKLM\...\{57DD35E9-D9BB-4089-BB05-EF933C586CB3}) (Version: 1.0.5.2300 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Combined Community Codec Pack 2014-07-13 (HKLM-x32\...\Combined Community Codec Pack_is1) (Version: 2014.07.13.0 - CCCP Project)
CPUID HWMonitor 1.27 (HKLM\...\CPUID HWMonitor_is1) (Version: - )
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4528 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.0.4528 - CyberLink Corp.) Hidden
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{10144CFE-D76C-4CFA-81A1-37A1642349A3}) (Version: 3.01.0013 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version: - Seiko Epson Corporation)
EPSON XP-410 Series Printer Uninstall (HKLM\...\EPSON XP-410 Series) (Version: - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
ESET Smart Security (HKLM\...\{C082CDB9-D173-4740-AE0E-C685E6F44850}) (Version: 8.0.304.0 - ESET, spol s r. o.)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Find Junk Files 1.51 (HKLM-x32\...\{9FE8D71A-BEBC-48F3-9479-E5E25AE2A4F0}_is1) (Version: 1.51 (Build: 1318) - eyeClaxton Software, Incorporated.)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.69.5227 - Gretech Corporation)
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)
Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel(R) Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2559 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Malwarebytes Anti-Malware version 2.1.4.1018 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.4.1018 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Q500 GUI version 1.0 (HKLM-x32\...\{05282008-69B0-409A-8B05-CB77A5E0D99E}_is1) (Version: 1.0 - Yuneec)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.85 - Realtek Semiconductor Corp.)
Software Updater (HKLM-x32\...\{6DFBE8A2-CDBF-453E-B34C-32F202FCEE4C}) (Version: 4.2.1 - SEIKO EPSON CORPORATION)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
TP-LINK TL-WDN3200 Driver (HKLM-x32\...\{C0C6BCBC-0884-4C66-B5EF-0B7668FE2B10}) (Version: 1.1.0 - TP-LINK)
WD My Cloud (HKLM\...\{3082756C-2147-411F-AE6A-9DCEF0121903}) (Version: 1.0.7.5 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
YTD Video Downloader 4.8.9 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.8.9 - GreenTree Applications SRL)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 6091.86 MB
Available physical RAM: 3848.84 MB
Total Pagefile: 12181.91 MB
Available Pagefile: 9931.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.68 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:571.95 GB) (Free:532.22 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.06 GB) (Free:2.14 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.95 GB) FAT32

========================= Users: ========================================

User accounts for \\BABYGIRL3

Administrator Guest Michael


**** End of log ****
Attached Images
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Old 04-22-2015, 04:46 PM   #4
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Default Re: Win7 windows explorer randomly crashing

Do you use Dell hardware? If so this may help: Dell Precision Optimizer,2.0.7,A00 - DriverAgent.com
That is based on the following entry: 3E29EE6C-963A-4aae-86C1-DC237C4A49FC
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Old 04-23-2015, 05:24 AM   #5
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Default Re: Win7 windows explorer randomly crashing

He's using a HP G7 laptop.

Try using the SFC /scannow command
(nabbed from another forum, it's explained it as well as I ever would)

To Run the SFC /SCANNOW Command in Windows 7
1. Open an "elevated command prompt" (right click command prompt -> Run as administrator), and do step 2 below


2. To Scan and Repair System Files
NOTE: Scans the integrity of all protected system files and repairs the system files if needed.
A) In the elevated command prompt, type sfc /scannow, press Enter
NOTE: This may take a little bit to finish.

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Old 04-23-2015, 06:15 AM   #6
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Default Re: Win7 windows explorer randomly crashing

I have run sfc /scannow and chkdsk. Both reported nothing found.
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Old 04-23-2015, 08:24 PM   #7
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Default Re: Win7 windows explorer randomly crashing

Have you tried system restore?
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Old 04-24-2015, 10:03 AM   #8
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Default Re: Win7 windows explorer randomly crashing

That would have been an absolute last resort.

Seems at another forum they were of the opinion that I had some programs that were a little long in the tooth. I took off Spybot S&D and a few others and lo and behold the problem went away. I will reinstall them one at a time to see which one was the culprit. It might be a combination of programs so this may take a while.
By the way. I won't be going back to that "other" forum. They have a God complex which makes you feel real unwelcome real quick.
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Old 04-24-2015, 09:29 PM   #9
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Default Re: Win7 windows explorer randomly crashing

Please let us know how that goes.
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