Hi my mom's laptop has a pretty big bug in it. Its A dell Vostro 1400. Anyways i just want to make sure that i should do a complete reinstall and that i have exhausted all other venues besides this.
So the problem is that every couple of minutes an error shows up with this on it.
"Enter your .exe here" -Bad image
The application or DLL C:\WINDOWS\system32\gesiwoha.dll is not a valid windows image. Please check this against your installation diskette
------------------------------------------------------------------------
That is the error message. So first of all the Norton Antivirus subscription was running out so it offered a free trial of Norton Internet Security...You know the suite. So i downloaded it and did a full scan. It found a bunch of cookies as well as a bunch of trojans. Once those were quarintined and i restart the computer the error messages were still popping up. So i knew that the virus was still not gone. I searched up gesiwoha.dll on the internet and i found that it was part of the virus. but i could not find it when i searched the HDD. I also could not install Malwarebytes, it would not even start up and gave me an error message that said that it could not find the program. So now i am going to just reinstall windows xp. Should i do this? Or is there something else i can try first.
Help would be helpful
P.S. did i tell you when you see the (enter your .exe here) i mean for you to enter any random .exe you know of.
So the problem is that every couple of minutes an error shows up with this on it.
"Enter your .exe here" -Bad image
The application or DLL C:\WINDOWS\system32\gesiwoha.dll is not a valid windows image. Please check this against your installation diskette
OK
------------------------------------------------------------------------
That is the error message. So first of all the Norton Antivirus subscription was running out so it offered a free trial of Norton Internet Security...You know the suite. So i downloaded it and did a full scan. It found a bunch of cookies as well as a bunch of trojans. Once those were quarintined and i restart the computer the error messages were still popping up. So i knew that the virus was still not gone. I searched up gesiwoha.dll on the internet and i found that it was part of the virus. but i could not find it when i searched the HDD. I also could not install Malwarebytes, it would not even start up and gave me an error message that said that it could not find the program. So now i am going to just reinstall windows xp. Should i do this? Or is there something else i can try first.
Help would be helpful
P.S. did i tell you when you see the (enter your .exe here) i mean for you to enter any random .exe you know of.
