if you are getting the blue screen of death error message the normaly it is a driver issue and commonly a issue with hardware,
do the following actions first:,
Copy this into Notepad and save the file as Tools.bat and save it to the desktop
when you have saved the file right click and run as Administrator.
echo 1)View Event Logs
echo 2)Download file to read logs
echo 3)Run Check Disk
echo 4)Run sfc Check
set /p op= Enter Code:
if %op% ==1 goto 1
if %op% ==2 goto 2
if %op% ==3 goto 3
if %op% ==4 goto 4
if %op% ==5 goto 5
Start Blue screen of death (STOP error) information in dump files.
chkdsk /f /R
once you have completed that go though steps 1 to 4
let me know of any results of what it find.
when you have completed this task get back to me