LOLZpersonok
In Runtime
- Messages
- 137
- Location
- Canada
This is an HP Envy Laptop that I've had for about 4 weeks now. Just now, I've updated it and restarted it because a program needed to disable my wireless adapter so it could install. That program was VirtualBox. So, I installed it fine and dandy and went to restart my laptop. I saw that there was an 'Update and restart' option so I chose that. It updated and restarted, but I found that my cursor was gone, moving the mouse and clicking it did nothing, and shortly after that, I found that the keyboard also did not work.
I tried a manual restart by holding the power button until it shut off. Restarted it and still, the same thing. Eventually, I restarted it like that about 5 or 6 times now. It hasn't resolved itself. I tried a different keyboard and mouse and that didn't work either. I can still log in, however, simply, because I have a fingerprint reader which still does work.
This part is also worth mentioning: My function keys are different from other computers in the sense that, say, I want to access the function of pressing F8 for example, I'd have to hold the FN button and then press F8. Pressing F8 alone would skip ahead one song if I were playing music. Pressing F5 alone would turn on the backlight for the keyboard. This part is important. Before I get into the lock screen for Windows 8, I can press the button to turn on the backlit keyboard just fine, it functions properly. But once I get to the lock screen, things stop working, then, when I log in, all my keys stop working. I can't even turn the backlight on or off anymore!
Please help me! I will not re-install Windows because I have important stuff that I wouldn't ever be able to get back if I did. My laptop did NOT come with a CD. USB still works, if that's of any use. I have the laptop sitting right now without the battery.
I tried a manual restart by holding the power button until it shut off. Restarted it and still, the same thing. Eventually, I restarted it like that about 5 or 6 times now. It hasn't resolved itself. I tried a different keyboard and mouse and that didn't work either. I can still log in, however, simply, because I have a fingerprint reader which still does work.
This part is also worth mentioning: My function keys are different from other computers in the sense that, say, I want to access the function of pressing F8 for example, I'd have to hold the FN button and then press F8. Pressing F8 alone would skip ahead one song if I were playing music. Pressing F5 alone would turn on the backlight for the keyboard. This part is important. Before I get into the lock screen for Windows 8, I can press the button to turn on the backlit keyboard just fine, it functions properly. But once I get to the lock screen, things stop working, then, when I log in, all my keys stop working. I can't even turn the backlight on or off anymore!
Please help me! I will not re-install Windows because I have important stuff that I wouldn't ever be able to get back if I did. My laptop did NOT come with a CD. USB still works, if that's of any use. I have the laptop sitting right now without the battery.