Just wanted to update on this. So, far I have run Combofix, Spybot, Malwarebytes, and Kaspersky with no solution to the problem. The first one ran (Spybot) found and cleaned some issues. The others that I ran found nothing. My original task was to just clean up the laptop, for example get rid of software that is not needed, adjust start up, clean virus/maleware, defrag, etc... While removing a particular program (MPM-an HP printer program) with Revo uninstaller, the scan for leftovers uncovered thousands and thousands of leftovers in the registry. I started goggling some of these and found they were virus/malware. Once I deleted all of them, it took care of the issue. I was then able to install service pak 2.
Thank you to all who responded. With your responses, I am learning every time. Very thankful for this site and members.