Comment from gemarti
Date: 04/08/2004 05:25PM PDT
Comment
It really sounds like the MS Blaster Worm that was making the rounds a while back. Do the following before connecting to the internet:
First thing I suggest you do is the following; while your machine is not connected to the internet:
START | RUN | REGEDIT
Navigate to:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RUN
remove any reference to MSBLAST
Navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RUN
remove any reference to MSBLAST
Search your HD for MSBLAST* and delete any references found.
NEXT:
Go to this link first to close the backdoor:
Patch :
http://www.microsoft.com/downloads/...46-F541-4C15-8C9F-220354449117&displaylang=en
Go here to download and remove any residuals of msblaster:
Removal tool :
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html
Finally:
Update your Virus Scanning Software.
Also go to
www.windowsupdate.com and get the latest service packs for your system
More Information
http://www.microsoft.com/security/incident/blast.asp
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html
Comment from gemarti
Date: 04/08/2004 05:26PM PDT
Comment
Of course I've been known to be wrong.
Comment from BURCHIE
Date: 04/10/2004 02:36AM PDT
Author Comment
thanx for your answer but it has not solved the problem unfortunately.
I have had some experience with blaster worm and the rpc timeout virus but i did not feel that this was the problem with this machine as the problem started as soon as i got it home
and the system was used "straight out of the box".
There is no trace of the blasterworm on the harddrive or in the registery.
The error mesage that comes at frequent intervals is this....
szApp name: szAppver 0.0.0.0 szmodname-unknown szmodver0.0.0.0
offset 0.0.0.0
this doesnt seem particulary informative but it may mean something to your good self.
from my viewpoint as an intermediate level amateur i feel there could be a software
problem with one of the pre-installed apps, but of course if i exchanged the system at the shop for the same same make/model then
presumably the same problem will reoccur as the system software/configuration is preinstalled by the manufacturer.
Machine is only 4 days old!
should it really be my responsibilty to sort out the prob?
Comment from gemarti
Date: 04/10/2004 03:47AM PDT
Comment
Generic Host Process Error Message and a Flashlight Icon Appear
http://support.microsoft.com/default.aspx?scid=kb;en-us;821690
SYMPTOMS
When you start your computer, you may receive the following error message:
Generic Host Process for WIN32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click Click Here at the bottom of the message box, the following error signature information may appear:
App name App version Module name Module version Offset
---------------------------------------------------------------------
Svchost.exe 5.1.2600.0 Hpgtpusd.dll 1.1.0.56 00008d0d
When you click Start, and then click My Computer, or when you double-click My Computer on your Windows desktop, Windows may search, and a flashlight icon may appear, for a long time (for example, five minutes) before files appear. A list of files and folders may not appear.
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
11/4/2003
Accepted Answer from gemarti
Date: 04/10/2004 03:48AM PDT
Grade: B
Accepted Answer
I would probably take the machine back to the vendor for a refund.
Comment from BURCHIE
Date: 04/10/2004 06:38AM PDT
Author Comment
ok, thanx for your time.
Comment from gemarti
Date: 04/10/2004 08:24AM PDT
Comment
You could have kept the C and waited for a better answer.
http://www.experts-exchange.com/help.jsp#hs5
Administrative Comment from Netminder
Date: 04/10/2004 01:52PM PDT
Administrative Comment
BURCHIE,
Welcome to Experts Exchange.
Giving a low grade is an ... interesting ... way of saying Thanks. As gemarti pointed out, you didn't have to accept his comment as the answer; you can always wait and see if someone else has another suggestion.
Grade changed.
Netminder
Site Admin
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