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Old 09-03-2014, 11:53 AM   #1
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Default ntoskrnl.exe Causing Crashes

Hello folks,

I have two problems that I highly suspect are related.

The first is blue screens and random restarts. I have identified the cause of these and that is "ntoskrnl.exe"

The other problem that I have got is that the computer keeps freezing. It will do this after about 5 minutes of being in use. It will happen every couple of minutes and the freezing lasts about 10 seconds. Now I had thought Firefox was the issue and Chrome. But both have been uninstalled and it still happens. I have done virus scans and software clearing and nothing. Then the BSODs began hence why I think this is causing all the problems.

Thanks in advanced.

Mossiac
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Old 09-03-2014, 12:33 PM   #2
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Default Re: ntoskrnl.exe Causing Crashes

Quote:
Originally Posted by Mossiac
Hello folks,



I have two problems that I highly suspect are related.



The first is blue screens and random restarts. I have identified the cause of these and that is "ntoskrnl.exe"



The other problem that I have got is that the computer keeps freezing. It will do this after about 5 minutes of being in use. It will happen every couple of minutes and the freezing lasts about 10 seconds. Now I had thought Firefox was the issue and Chrome. But both have been uninstalled and it still happens. I have done virus scans and software clearing and nothing. Then the BSODs began hence why I think this is causing all the problems.



Thanks in advanced.



Mossiac

Maybe have a look at this thread: http://www.sevenforums.com/bsod-help...-exe-bsod.html ?

~Sam
http://www.cornwallspace.co.uk
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Old 09-04-2014, 02:35 AM   #3
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Default Re: ntoskrnl.exe Causing Crashes

Screen shot please. Or the codes at the bottom of the screen.
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Old 09-06-2014, 09:55 AM   #4
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Default Re: ntoskrnl.exe Causing Crashes

Try bootrec /fixboot


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Old 09-07-2014, 12:54 PM   #5
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Default Re: ntoskrnl.exe Causing Crashes

OK so I finally managed to get a couple of screen shots just after a crash.

Hopefully the attachments work.

One is the list from "BlueScreenView" and the other it what it opens up when I click on the highlighted cause.

Also this was the info windows showed me when it had recovered from its BSOD.

"Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800D944A10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800F532C30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090714-14398-01.dmp
C:\Users\******\AppData\Local\Temp\WER-1047765-0.sysdata.xml"

And I can't open the two files at the bottom there.

Mossiac
Attached Images
File Type: jpg Capture.jpg (45.2 KB, 3 views)
File Type: png PC Crash.PNG (38.5 KB, 4 views)
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Old 09-07-2014, 01:26 PM   #6
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Default Re: ntoskrnl.exe Causing Crashes

Boot your computer then put your OS disk in the drive and then close any windows that popup. Then run sfc /scannow to replace broken or missing system files. The reason I say put the disc in, is sometime the cache is corrupted and it needs a clean unalterable source to get them from. Make sure you have the space between sfc and the slash, other wise it doesn't launch.
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Old 09-07-2014, 03:07 PM   #7
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Default Re: ntoskrnl.exe Causing Crashes

Try booting into safe mode with command prompt and type in "chkdsk /f". This command fixes corrupted data so some of your files may be erased. Reboot. If the problem still occures, insert your Windows 7 DVD and boot from it. Then repair your system.
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