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Old 11-18-2014, 12:05 AM   #1
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Default new laptop has trouble typing

I bought a new laptop with 8.1 and at times typing all is good. Then at other times I can type and letters are missing, no spaces etc. I can hit a letter 4-5 times and nothing, then all of a sudden they will all show up and typing will be fine for a while.

I've been told something is using all the memory. Possible?

Is there a program or something that will tell me what's this?

I have friends who have the same problem with their pc.

Any ideas?
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Old 11-18-2014, 01:21 AM   #2
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Default Re: new laptop has trouble typing

Can you open the task manager (CTRL+ALT+DEL), switch to the tab that says "Performance", and take a screen shot of that for us? That will give us an idea of how much of your memory is being used. (There are other ways, this is simply the fastest for gaining the basic information to begin to make a judgement call.)
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Old 11-18-2014, 09:44 AM   #3
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Default Re: new laptop has trouble typing

Thanks for the help. What do you mean snapshot? Who do I do that?
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Old 11-18-2014, 10:23 AM   #4
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Default Re: new laptop has trouble typing

Please follow the instructions here: How to take a screenshot
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Old 11-18-2014, 09:35 PM   #5
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Default Re: new laptop has trouble typing

Does the attachment tell you anything? The only thing I notice is Disk 0 sometimes pegs out at 100%. Don't know what that means.
Attached Images
File Type: jpg Capture.JPG (88.9 KB, 4 views)
File Type: jpg Capture2.JPG (86.4 KB, 2 views)
File Type: jpg Capture3.JPG (88.1 KB, 2 views)
File Type: jpg Capture4.JPG (87.2 KB, 3 views)
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Old 11-19-2014, 02:22 AM   #6
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Default Re: new laptop has trouble typing

Well, this was a basic test to confirm that there is a problem, but yes it does tell me somthing. You have massive spikes in usage, which gives me good reason to look further.

I need you to download the program from here, and install it: Trend Micro HijackThis - Free download and software reviews - CNET Download.com

What I am going to ask you to do next, is click the button that says "Do a System Scan And Save A Log File". This process will only take a few seconds to complete, then it will open the log file in notepad.

Please note that this is not an antivirus program, and thus, you should not delete anything that it finds without one of us telling you to.

Please paste what it displays in notepad here. Just copy the entire contents of the text, and paste it into the reply box, so that it can be analyzed.

That will give us a better idea of what is going on to cause these performance spikes.
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Old 11-19-2014, 06:04 PM   #7
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Default Re: new laptop has trouble typing

Ok I did what you said and I got this message. I tried uploading the log file but it won't let me so I copied an pasted it here.
==============
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:46:57 PM, on 11/19/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17416)

Boot mode: Normal
Running processes:
C:\Program Files (x86)\ShowMyPCService\tvnserver.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Users\terry\AppData\Local\Pokki\Engine\HostAppS ervice.exe
C:\Users\terry\AppData\Local\Pokki\Engine\HostAppS ervice.exe
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\terry\AppData\Local\Microsoft\Windows\INe tCache\IE\I33QIPFP
\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
https://www.yahoo.com?fr=hp-avast&type=iedef
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
https://search.yahoo.com/yhs/search?...simp=yhs-001&p=
{searchTerms}
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
Juno Internet Service- Value-priced Internet Service Provider - ISP - Free, low-cost and fast Internet Access
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
https://www.yahoo.com?fr=hp-avast&type=iedef
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
https://search.yahoo.com/yhs/search?...simp=yhs-001&p=
{searchTerms}
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
https://www.yahoo.com?fr=hp-avast&type=iedef
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows
\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:
\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:
\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:
\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:
\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources
\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:
\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE
\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-
Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [tvncontrol] "C:\Program Files (x86)\ShowMyPCService
\tvnserver.exe" -controlservice -slave
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP
System Event\HPMSGSVC.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast
\AvastUI.exe" /nogui
O4 - HKCU\..\Run: [Pokki] C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%
\Pokki\Engine\Launcher.dll",RunLaunchPlatform
O4 - HKCU\..\Run: [Epson Stylus NX230] C:\Windows\system32\spool\DRIVERS
\x64\3\E_IATIHLA.EXE /FU "C:\Users\terry\AppData\Local\Temp\E_SE780.tmp " /EF
"HKCU"
O4 - HKCU\..\Run: [Itibiti.exe] C:\Program Files (x86)\Itibiti Soft Phone
\Itibiti.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program
Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files
\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework
\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll ,-103 - {25510184-5A38-4A99-
B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll,-102 - {25510184-
5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-
5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-
EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root
\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-
EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root
\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 -
{A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote
\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote
\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files
(x86)\Evernote\Evernote\\EvernoteIERes\AddNote.htm l
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} -
http://qtinstall.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) -
http://zone.msn.com/bingame/zpagames...l.cab55579.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -
http://cdn2.zone.msn.com/binFramewor....cab102118.cab
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files
\Microsoft Office 15\root\Office15\MSOSB.DLL
O23 - Service: AdaptiveSleepService - Unknown owner - C:\Program Files\ATI
Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:
\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows
\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program
Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST
Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour
\mDNSResponder.exe
O23 - Service: Dragon Notes Core (DACoreService) - Nuance Communications, Inc. -
C:\Program Files (x86)\Nuance\Dragon Notes\Core\DACore.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner -
C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner -
C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files
(x86)\WildTangent Games\App\GamesAppIntegrationService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files
(x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:
\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:
\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files
(x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:
\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard
Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem13.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner -
C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - c:\Program
Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000
(IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe
(file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows
\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows
\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown
owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: HP SimplePass Service (omniserv) - Softex Inc. - C:\Program
Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown
owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor -
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner -
C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner
- C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner -
C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner -
C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics
Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: tbaseprovisioning - Advanced Micro Devices, Inc. - C:\Windows
\SysWOW64\tbaseprovisioning.exe
O23 - Service: TightVNC Server (tvnserver) - GlavSoft LLC. - C:\Program Files
(x86)\ShowMyPCService\tvnserver.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown
owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Update neurowise - Unknown owner - C:\Program Files
(x86)\neurowise\updateneurowise.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown
owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:
\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:
\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown
owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) -
Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file
missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) -
Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file
missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) -
Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101
(WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player
\wmpnetwk.exe (file missing)
--
End of file - 11625 bytes
Attached Images
File Type: jpg Capture5.JPG (88.1 KB, 2 views)
File Type: jpg 11-19.JPG (41.0 KB, 2 views)
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Old 11-19-2014, 11:12 PM   #8
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Default Re: new laptop has trouble typing

Ok, so my initial check with this was to look for any possible infections, which I have not found. However, I do want to do one final check to be sure.
So, the next step is to do a very essential scan.
Please follow these instructions precisely.

I need you to download a program called ComboFix, but do not run it yet. Combofix can be found here: ComboFix Download

For right now, we are going to uninstall Avast. Dont worrie, I will have you reinstall it in a few steps.

Once the uninstall completes, and you have restarted your computer, I need you to restart your computer again, only this time boot into "Safemode with Networking". Instructions can be found here if you need them: How to start Windows in Safe Mode or Safe Mode with Networking - ESET Knowledgebase

Once you are in Safemode With Networking, please make sure that you still have an internet connection. If not, you could have selected the wrong option so please try again. If that still doesnt work, please stop what you are doing, and let us know. If you do have a connection, then we continue.

Please run the Combofix file that you downloaded earler. Not only will it do a complete (and very deep) scan, but it too will produce a log file. Please do not do anything until the scan has completed.

When it shows you the log file, I would like you to paste that log file here, along with another screen shot from your preformance moniter.

I will let you know when to reinstall Avast. Until we get to that point, you are going to be largely unprotected, so please be careful where you visit online, and use another device for browsing if at all possible.

Thank you for being so patiant. I know this process can seem long (the cleanup process of your system will take longer...), but the results should be worth it in the end.


All of this effort will also tell me if it is software or hardware related. I noticed that your disk read/write speeds are very low. So we will want to look into that as well. But first, lets stick to the software and see if a solution comes out of that.
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Old 11-20-2014, 02:45 AM   #9
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Default Re: new laptop has trouble typing

Ok. one question first. I noticed that combofix does not list 8.1 that it can be used on.

I just noticed on the combo fix site that it does not work on 8.1 at this time.
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Old 11-20-2014, 02:50 AM   #10
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Default Re: new laptop has trouble typing

I've tried using ComboFix with Windows 8.1 and its currently not supported and doesn't run at all..

Quote:
This program does not work on Windows 8.1 at this time!
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