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Old 06-03-2008, 02:32 PM   #1
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Default Need a little help with printer

Hi;
I have a Lexmark X5100 series printer and an emachines Windows Vista. I plugged in the printer to the power outlet and plugged the USB cable to the computer tower. The print spooler is on.

I click on to print and change my preferences to the Lexmark printer and then I get this error message:

COMMUNICATION NOT AVAILABLE
The printer cannot communicate with the computer.
Try these solutions:
-Disconnect and reconnect the printer's power cable.
-Diconnect and reconnect the USB cable.
-Restart your computer.

I did the recomendations and nothing happened.
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Old 06-03-2008, 03:13 PM   #2
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Default Re: Need a little help with printer

I am guessing that you don't have the vista drivers installed on your computer. check out printcountry follow the directions and you should be able to get the drivers.

Cheers!
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Old 06-03-2008, 03:34 PM   #3
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Default Re: Need a little help with printer

The printer used to work though. What happened was that our XP computer broke and we got a Vista instead. I am so confused
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Old 06-03-2008, 03:51 PM   #4
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Default Re: Need a little help with printer

you need different drivers for vista than you used with xp as it's a completely different operating system
just do what was suggested and it should work
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Old 06-03-2008, 06:18 PM   #5
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Default Re: Need a little help with printer

When I went to the site; it says that the link is currently unavailable
(https://www.printcountry.com/confirm...3A63&i=1763066)
I did a google search and only came up with the windows XP ones
Could you give me another direct link towards one please? (Thank you for your help by the way)
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Old 06-03-2008, 10:06 PM   #6
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Default Re: Need a little help with printer

Sorry about that. Try this one: http://www.printcountry.com/drivers.asp
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Old 06-04-2008, 09:06 AM   #7
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Default Re: Need a little help with printer

Try going to lexmarks website and downloading the drivers, here, I'll even give you the link to the download page.

32bit
http://downloads.lexmark.com/cgi-per...indows%20Vista

64bit
http://downloads.lexmark.com/cgi-per...%20Vista%20x64
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Old 06-06-2008, 05:38 PM   #8
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Default Re: Need a little help with printer

Thank you so much, but I found a new problem...
When I download it, it says to put in a disk, but I only have the disk for XP.

EDIT:
I actually found out what to do. I just needed to restart the computer. thank you so much for your help
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