Need help with a printer driver.
I am trying to install a Brother Printer to a Dell XPS 400 running XP. I am using a USB connection.
The printer will print and I can scan via the MS scanner utility, but I cannot get the OCR, scanning, and other Brother software to communicate. I had the same problem with an HP 4 in 1 printer this one is replacing, so I suspect it is my computer that is at fault.
The Brother troubleshooting said to check the Intel PCI to USB enhanced Host Controller driver and see if it is 126.96.36.199 and it is not. It is 5.1.2600.5512. As instructed, I ran the automatic update driver and the message I get is that the software can't find a better match for my driver. So, I'm kind of stuck.
Any help would be appreciated.