I have a Toshiba laptop, and it came with Microsoft Office. Since it is almost 3 years old, I don't have any of the Office features.
I'm confused. My version of office is also around 3 years old, and it's still got all of its features it came with. Did you pick up the leaky version?
Assuming you mean it's office 2003 rather than 2007, what features are you missing? All of the features I've found so far that were introduced in office 2007 are damn annoying things that I'd prefer to NOT have to be honest.
Regarding downloading MS word for free - that falls under the illegal category so no, we can't suggest anywhere to download it. However, if you want a free alternative check out openoffice