I'm going to get some hard words Monday morning from the CEO for his laptop but I'm hoping by this weekend you guys can give me some help so by Monday I can sort this out....
I format the CEO laptop with windows 7 ultimate 64 bit edition. But as I usually do is plug in a network cable and install all drivers through device manager> update driver software ; through the Ethernet. Problem is I can't find the Wireless Adapter driver. Nothing in the Device manger is saying wireless card?
I'm junior IT so I contacted my seniors in head office who told me to go to dell driver support> specify the service tag> and download the latest drivers.
I did this but still not working.
When I called him again he asked me if the Bluetooth was installed, by this time the CEO came into the server room and asked for his laptop to leave. The senior IT guy told me to quickly do a windows update and only install important updates especially the Bluetooth device
(what the hell Bluetooth has to do with it
) The installation gave about 8 important updates but i cancelled because he had to leave.
Now he is going to use his laptop over the weekend and those IT guys in head office is laughing at me over the phone Would you guys please come to my rescue