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Old 10-18-2012, 09:31 AM   #1
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Default Laptop Sleep Blue Screening

Dell XPS 15 running Windows 7.

Hi,
Recently my laptop has been blue screening when put to sleep and then has to be forced to shut down. Along with this Windows Explorer often crashes just after start-up. Any help would be appreciated, I have dump files etc available.

Thanks,
David.
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Old 10-18-2012, 11:16 AM   #2
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Default Re: Laptop Sleep Blue Screening

Boot in Safe Mode.
Switch System restore OFF,
In Windows Explorer, turn on "show all files and folders, including hidden and system".
Press Ctrl/Alt/Del simultaneously, select Taskmanager/Processes, select the process (if there), click "End Process" for:
IBISCont.exe
winstall.exe

Next, try to UNinstall anything to do with (not delete yet!):
D:\bin\IBISCont.exe

Next, run a HJT scan and place a tick-mark in the little square before (if still there):
.................................................. .................................................
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = google.uk R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\TEXTware\QUICKF~1\PlugIns\IEHelp.dll
O4 - HKLM\..\Run: [BT Broadband] D:\bin\IBISCont.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
.................................................. .................................................
Now click on the Fix Checked button in HJT.

When done, from between the above dotted lines, delete the highlighted bold files.
When a \directory-name\ is bold, delete everything in it, including that directory itself.
Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
Repeat this for ALL [usernames].
Delete all files and directories from: C:\WINDOWS\Temp (except files dated from the date you created them).
Boot normal. When all OK, switch System Restore back on.
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