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Old 12-26-2015, 12:08 AM   #1
Solid State Member
 
Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Having an Unidentified Audio Problem

Hello everyone I'm having a strange audio problem and I've never come across this before it seems to have started last night at Christmas when i updated my AMD drivers when the update message boxed popped up i had the update ticked as well as the audio box ticked for AMD Audio Driver Version 7.12.0.7723 I'm currently using a the Razer Kraken 7.1 Headset

anyway what seems to be happening is my headset becomes undiscovered or removed or at least my computer seems to think it has been removed. And so my headset turns off and on with a soft static like click every so often or when i try to play media on my computer it might be a problem with Razor itself as i recently got Razer Surround Pro this seems to be affected as well.

After looking on Device Manager whenever my headset turns off "Razer Kraken 7,1" under Sound,Video and game controllers disappears not exactly what that's about.

Sorry if the description is a somewhat vague I'm not entirely sure how to describe my problem all that well
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HailHydra is offline   Reply With Quote
Old 12-26-2015, 04:28 AM   #2
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Join Date: Nov 2014
Location: UK
Posts: 463
Default Re: Having an Unidentified Audio Problem

I think my first response would be to remove the AMD drivers and revert back to the old drivers. maybe try a windows roll back to a point where everything was working. (Windows Restore).
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Old 12-26-2015, 11:27 PM   #3
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Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Re: Having an Unidentified Audio Problem

Quote:
Originally Posted by pete.i View Post
I think my first response would be to remove the AMD drivers and revert back to the old drivers. maybe try a windows roll back to a point where everything was working. (Windows Restore).
Ok i tried to delete the AMD Audio Drivers no luck there i then tried to roll back to a previous point but the earliest one was post the AMD update so he still have this annoying problem
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Old 12-27-2015, 04:27 AM   #4
In Runtime
 
Join Date: Nov 2014
Location: UK
Posts: 463
Default Re: Having an Unidentified Audio Problem

Okay then this could start to get messy. If you cannot roll back windows then it could be that you have picked something that has locked out your Windows recovery. There are programs that will enable you to, more easily, uninstall files. Personally I would use Ccleaner or Eraser. We now need to know what operating system you are using and what computer you have. Hopefully someone else will be along with a bit more knowledge to help out. I would also download Malwarebytes and use the free version to check and clean your system of any malware that might have got on.
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Old 12-27-2015, 12:35 PM   #5
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Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Re: Having an Unidentified Audio Problem

Quote:
Originally Posted by pete.i View Post
Okay then this could start to get messy. If you cannot roll back windows then it could be that you have picked something that has locked out your Windows recovery. There are programs that will enable you to, more easily, uninstall files. Personally I would use Ccleaner or Eraser. We now need to know what operating system you are using and what computer you have. Hopefully someone else will be along with a bit more knowledge to help out. I would also download Malwarebytes and use the free version to check and clean your system of any malware that might have got on.
I do use CCleaner and I'm downloading Malwarebytes now as for my computer...

---------- Post added at 06:35 AM ---------- Previous post was at 06:32 AM ----------

------------------
System Information
------------------
Time of this report: 12/28/2015, 06:30:53
Machine name: BALTHAZAR-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 09/30/14 16:44:53 Ver: 20.12
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
Available OS Memory: 32710MB RAM
Page File: 5158MB used, 60258MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon (TM) R9 390 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67B1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_E324174B&REV_80
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: ViewSonic VA2855 SERIES
Monitor Model: VA2855 SERIES
Monitor Id: VSCD62F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/5/2015 06:45:12, 1497248 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-24F1-11CF-6E71-2EC33EC2C535}
Vendor ID: 0x1002
Device ID: 0x67B1
SubSys ID: 0xE324174B
Revision ID: 0x0080
Driver Strong Name: oem40.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Hawaii:15.3 00.1025.1001ci\ven_1002&dev_67b1&rev_80
Rank Of Driver: 00E62000
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headset Earphone (Razer Kraken 7.1)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_1532&PID_0501&REV_0108&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/12/2013 23:40:58, 109824 bytes
Other Files:
Driver Provider: Razer
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438619& REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 16:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: 1 - VA2855 SERIES (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100& REV_1005
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7723 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/18/2015 13:38:18, 96256 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438619& REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 16:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Headset Microphone (Razer Kraken 7.1)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 23:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0040
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0040
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0040
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0040
FF Driver: n/a

Device Name: Razer DeathStalker
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011F
FF Driver: n/a

Device Name: Razer DeathStalker
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011F
FF Driver: n/a

Device Name: Razer DeathStalker
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011F
FF Driver: n/a

Device Name: Razer DeathStalker
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011F
FF Driver: n/a

Device Name: Razer Kraken 7.1
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0501
FF Driver: n/a

Device Name: Razer Kraken 7.1
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0501
FF Driver: n/a

Device Name: Razer Kraken 7.1
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0501
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x8CA6
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8001
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0040
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Razer Naga
| Vendor/Product ID: 0x1532, 0x0040
| Matching Device ID: hid\vid_1532&pid_0040&mi_02
| Upper Filters: rzudd
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x011F
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Razer DeathStalker
| Vendor/Product ID: 0x1532, 0x011F
| Matching Device ID: hid\vid_1532&pid_011f&mi_01&col01
| Upper Filters: rzudd
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Razer Naga
| Vendor/Product ID: 0x1532, 0x0040
| Matching Device ID: hid\vid_1532&pid_0040&mi_00
| Upper Filters: rzudd
| Service: mouhid
|
+ Razer DeathStalker
| Vendor/Product ID: 0x1532, 0x011F
| Matching Device ID: hid\vid_1532&pid_011f&mi_02
| Upper Filters: rzudd
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1662.7 GB
Total Space: 2097.1 GB
File System: NTFS
Model: ST4000DX001-1CE168 ATA Device

Drive: D:
Model: HL-DT-ST BD-RE WH16NS40 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_86191043&REV_00\3&115 83659&0&D8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1184&SUBSYS_118F1B21&REV_00\5&273 09833&0&3800E3
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAC8&SUBSYS_AAC8174B&REV_00\4&383 4D97&0&0108
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C9C&SUBSYS_85341043&REV_D0\3&115 83659&0&E6
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1184&SUBSYS_118F1B21&REV_00\5&273 09833&0&2800E3
Driver: n/a

Name: AMD Radeon (TM) R9 390 Series
Device ID: PCI\VEN_1002&DEV_67B1&SUBSYS_E324174B&REV_80\4&383 4D97&0&0008
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_8CC4&SUBSYS_85341043&REV_00\3&115 83659&0&F8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C96&SUBSYS_85341043&REV_D0\3&115 83659&0&E3
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1184&SUBSYS_118F1B21&REV_00\5&273 09833&0&1800E3
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_85341043&REV_00\3&115 83659&0&B0
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_85341043&REV_D0\3&115 83659&0&E0
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1184&SUBSYS_118F1B21&REV_00\5&273 09833&0&0800E3
Driver: n/a

Name: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\3&115 83659&0&A0
Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_8C82&SUBSYS_85341043&REV_00\3&115 83659&0&FA
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1184&SUBSYS_118F1B21&REV_00\4&E56 1B7A&0&00E3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_85341043&REV_00\3&115 83659&0&D0
Driver: n/a

Name: Ethernet Controller
Device ID: PCI\VEN_8086&DEV_15A1&SUBSYS_85C41043&REV_00\3&115 83659&0&C8
Driver: n/a

Name: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_1B21&DEV_1142&SUBSYS_85FD1043&REV_00\4&22B 4BC25&0&00E6
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_85341043&REV_00\3&115 83659&0&E8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&115 83659&0&08
Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_858D1043&REV_02\6&37F AD753&0&003800E3
Driver: n/a

Name: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_85341043&REV_00\3&115 83659&0&FB
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_85341043&REV_06\3&115 83659&0&00
Driver: n/a

Name: Broadcom 802.11ac Network Adapter
Device ID: PCI\VEN_14E4&DEV_43B1&SUBSYS_855C1043&REV_03\6&371 55A88&0&000800E3
Driver: n/a
HailHydra is offline   Reply With Quote
Old 12-27-2015, 12:38 PM   #6
Solid State Member
 
Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Re: Having an Unidentified Audio Problem

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.1874 1
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.1751 4
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7 601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200. 17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601. 17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 8741
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.1752 8
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.1752 8
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17 514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.1751 4
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601 .17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.1 8501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.1751 4
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.760 1.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 8741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0 000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601 .17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.1751 4

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.187 41
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Headset Microphone (Razer Krake,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17 528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Razer Kraken 7.1,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #0,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out 5,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Razer Kraken 7.1,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.1751 4

Audio Renderers:
Headset Earphone (Razer Kraken ,0x00200000,1,0,quartz.dll,6.06.7601.18741
1 - VA2855 SERIES (AMD High Def,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
Digital Audio (S/PDIF) (2- High,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: 1 - VA2855 SERIES (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Digital Audio (S/PDIF) (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Headset Earphone (Razer Kraken 7.1),0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------- Post added at 06:38 AM ---------- Previous post was at 06:36 AM ----------

Quote:
Originally Posted by pete.i View Post
Okay then this could start to get messy. If you cannot roll back windows then it could be that you have picked something that has locked out your Windows recovery. There are programs that will enable you to, more easily, uninstall files. Personally I would use Ccleaner or Eraser. We now need to know what operating system you are using and what computer you have. Hopefully someone else will be along with a bit more knowledge to help out. I would also download Malwarebytes and use the free version to check and clean your system of any malware that might have got on.
Did a Malware scan it came up clean
HailHydra is offline   Reply With Quote
Old 12-27-2015, 01:24 PM   #7
In Runtime
 
Join Date: Nov 2014
Location: UK
Posts: 463
Default Re: Having an Unidentified Audio Problem

EERRMM okay just what flavour of Windows you have and whether your computer is a laptop or a desktop would have doen LOL. Anyway as I say hopefully someone else may be able to help. Something is blocking your recovery points it seems and that is the easiest way to get back to a working pc.

In Windows 7 when you bring up the "system restore" box there is a box to tick to show more restore points. If that box isn't ticked it needs to be ticked. This is a page that explains how to get to system restore with pictures showing that tick box.

How To Use System Restore in Windows 7 [Easy, 5-10 Min]

As I have said if this does not work for whatever reason it could be quite difficult to sort your system out. Whatever you do you do need to get rid of the current audio drivers and possibly the audio program you are using completely ans reinstall everything. That sounds easy but stuff still gets left behind when using the windows uninstallers that is why I suggested Ccleaner or Eraser.
pete.i is offline   Reply With Quote
Old 12-27-2015, 02:05 PM   #8
Solid State Member
 
Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Re: Having an Unidentified Audio Problem

Quote:
Originally Posted by pete.i View Post
EERRMM okay just what flavour of Windows you have and whether your computer is a laptop or a desktop would have doen LOL. Anyway as I say hopefully someone else may be able to help. Something is blocking your recovery points it seems and that is the easiest way to get back to a working pc.

In Windows 7 when you bring up the "system restore" box there is a box to tick to show more restore points. If that box isn't ticked it needs to be ticked. This is a page that explains how to get to system restore with pictures showing that tick box.

How To Use System Restore in Windows 7 [Easy, 5-10 Min]

As I have said if this does not work for whatever reason it could be quite difficult to sort your system out. Whatever you do you do need to get rid of the current audio drivers and possibly the audio program you are using completely ans reinstall everything. That sounds easy but stuff still gets left behind when using the windows uninstallers that is why I suggested Ccleaner or Eraser.
heh Then i use Windows 7 Prof 64bit and a desktop. I did tick the box that shows earlier restore points and the earliest was on the 25 about 11:40 am after trying it, it did not get rid of the AMD drivers
HailHydra is offline   Reply With Quote
Old 12-27-2015, 02:54 PM   #9
In Runtime
 
Join Date: Nov 2014
Location: UK
Posts: 463
Default Re: Having an Unidentified Audio Problem

Well I assume that is the 25th December and I think your computer is a bit older than a couple of days. Windows does do automatic backups at various intervals usually when new software is installed so there should be previous restore points and it seems that you do not have them. I'm afraid that that is a classic sympton of some sort of nasty. Basically if your system restore points don't work then only something like Ccleaner is about your only hope. Virus's and Malware these days can be very very devious and it could that only a complete reinstall is the only way to go. I know that could be daunting but sometimes it is the only solution. As I keep saying hopefully before you get to that point someone else can help.
pete.i is offline   Reply With Quote
Old 12-27-2015, 09:12 PM   #10
Solid State Member
 
Join Date: Dec 2015
Location: New Zealand
Posts: 11
Default Re: Having an Unidentified Audio Problem

Hmm well i just uninstalled amd then reinstalled without the audio drivers no difference...it could be that there is a error with the Razer audio or that the actual wiring is damaged
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