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Old 11-08-2011, 08:53 AM   #1
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Exclamation Explorer.exe is malfunctioning! Help!

My Explorer.exe process is, well, malfunctioning, as far as I can tell. I can't open files by double click, and no shortcuts work either. I can only open files and shortcuts through right clicking them and pressing open in the context menu that opens. Please advise!

P.S: I HAD turned off some services and that's about when it started, but when I turned them all back on and rebooted, it hasn't fixed it. Also, before, my antivirus software wasn't working due to the effects of this malfunction, and I couldn't even open files using right click.
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Old 11-08-2011, 09:21 AM   #2
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Default Re: Explorer.exe is malfunctioning! Help!

restore your computer to the time before you made these service changes..
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Old 11-08-2011, 09:48 AM   #3
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Default Re: Explorer.exe is malfunctioning! Help!

Quote:
Originally Posted by InventD45 View Post
restore your computer to the time before you made these service changes..
Already tried this, no effect...
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Old 11-08-2011, 11:09 AM   #4
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Default Re: Explorer.exe is malfunctioning! Help!

ok i'm wondering if a moderator would allow this... what OS are you running? XP? Vista? 7? Moderators please respond to tell me if i can give him explorer.exe for good use :P
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Old 11-08-2011, 12:09 PM   #5
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Default Re: Explorer.exe is malfunctioning! Help!

Giving him explorer won't fix the issue. and yes, it would be fine to discuss it here. You're not talking about pirating an entire OS.

grullborg, give this software a shot, it'll root out any major issues with the OS itself, you could very well have an infection going on. If this software can't fix the issue, it might be time for a reload:
A guide and tutorial on using ComboFix
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Old 11-09-2011, 04:07 AM   #6
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Default Re: Explorer.exe is malfunctioning! Help!

Partly fixed now in that I can open files again, but still, when I click on shortcuts in the start menu or anywhere else, they don't work. Is there anything else I can do before I have to re install, because I got this machine second hand and therefore don't have the installation disk.
P.S: I'm running Windows XP Professional SP3 (I think it's SP3)
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Old 11-09-2011, 10:01 AM   #7
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Default Re: Explorer.exe is malfunctioning! Help!

Go to Start, Control Panel and Administrative Tools. Double click on Services icon.


One of these is the description of your problem, not sure what one but your problem i think is that one of them is stopped and it makes this problem you're having..
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Old 11-09-2011, 02:53 PM   #8
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Default Re: Explorer.exe is malfunctioning! Help!

Quote:
Originally Posted by grullborg View Post
Partly fixed now in that I can open files again, but still, when I click on shortcuts in the start menu or anywhere else, they don't work. Is there anything else I can do before I have to re install, because I got this machine second hand and therefore don't have the installation disk.
P.S: I'm running Windows XP Professional SP3 (I think it's SP3)
You could try running sfc -scannow in the command line. That does not always require a disk to run.
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Old 11-09-2011, 07:28 PM   #9
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Default Re: Explorer.exe is malfunctioning! Help!

Definitely sounds like malware. Download HijackThis and post the log so we can take a look at it.
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Old 11-10-2011, 02:51 AM   #10
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Post Re: Explorer.exe is malfunctioning! Help!

Here's the logfile:
Code:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:46:09 PM, on 10/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Ashampoo\Ashampoo HDD Control\Dfsdks.exe
C:\Program Files\Giraffic\Veoh_GirafficWatchdog.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Fast.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Giraffic\Veoh_Giraffic.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Process Lasso\processlasso.exe
C:\Program Files\Process Lasso\processgovernor.exe
C:\Program Files\Process Lasso\ProcessGovernor.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\CleanMem\Mini_Monitor.exe
C:\Program Files\Rainmeter\Rainmeter.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\1.3.21.79\GoogleCrashHandler.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT2653012
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bigseekpro.com/hypercam/{7F5DD3EA-4BBF-4D39-8D4D-16B9475A4140}
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: FCToolbarURLSearchHook Class - {61420c5c-7f3e-4f29-9987-e7e31687ab75} - C:\Program Files\AdventureQuest Worlds Toolbar\Helper.dll
R3 - URLSearchHook: (no name) -  - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: PlayBryte BHO - {61e0ef7a-9bc0-45ea-9b2f-f3e9f02692bd} - mscoree.dll (file missing)
O2 - BHO: FCTBPos00Pos - {745A6D3B-4DB0-4246-B596-9189787D4ED5} - C:\Program Files\AdventureQuest Worlds Toolbar\Toolbar.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: DCA - {B49699FC-1665-4414-A1CB-C4A2A4A13EEC} - C:\Program Files\Common Files\FreeCause\DCA\dca-bho.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~4\Office14\URLREDIR.DLL
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: BigPond Mobile Broadband Auto Dial - {DB92EC3F-697D-4C3B-9A3B-3ABBD23D4A85} - C:\Program Files\Telstra\Mobile Broadband Manager\bpwbb2ad.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: AdventureQuest Worlds Toolbar - {3385E2D6-567B-4FC6-8F0F-D7A8C6E6118C} - C:\Program Files\AdventureQuest Worlds Toolbar\Toolbar.dll
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [ProcessLassoManagementConsole] "C:\Program Files\Process Lasso\processlasso.exe"
O4 - HKLM\..\Run: [ProcessGovernor] "C:\Program Files\Process Lasso\processgovernor.exe"
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\Program Files\Stardock\WinCustomize\BootSkin\BootSkin.exe" /StartupJobs
O4 - HKLM\..\Run: [StartupDelayer] "C:\Program Files\r2 Studios\Startup Delayer\Startup Launcher.exe" /LaunchType=Auto /LaunchApps=Common
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {22E5D91F-89E6-4405-AD9C-0AF27BA6F06B} (HidInputMonitorX Control) - file:///D:/components/hidinputmonitorx.ocx
O16 - DPF: {4F63D44B-6274-4D60-8AB1-CAA7116B8AF3} (A9Helper.A9) - file:///D:/components/A9.ocx
O16 - DPF: {7030CC6C-1A88-4591-BB5A-651B9F7F0C30} (WMVHDRatingCtrl Class) - file:///D:/components/wmvhdrating.ocx
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Defragmentation-Service (DfSdkS) - mst software GmbH, Germany - C:\Program Files\Ashampoo\Ashampoo HDD Control\Dfsdks.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Veoh Giraffic Video Accelerator (Giraffic) - Unknown owner - C:\Program Files\Giraffic\Veoh_GirafficWatchdog.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

--
End of file - 11073 bytes
I haven't done anything yet, so if you have any advice on what to do now, please tell me.
I also noticed when I installed HijackThis, that the installer had errors when it tried to create a desktop and start menu shortcut. I've also noticed the address bar is gone when I'm browsing files on my computer in explorer.exe
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