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Old 05-17-2012, 09:21 PM   #1
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Default Can't Delete or Install Office?

I'm running windows XP pro. I was upgrading from Office 2007 pro to Office 2010 pro and chose upgrade as my method as apposed to uninstall and install. About 90% through the process the upgrade locks as does the computer. I waited about 10 minutes hoping for it to respond and it never did. So I opened the task manager and ending the process.

So now Office 2007 is gone and 2010 is not installed?


* So I start it over again and I get an error attached below #1

* I try to uninstalled office 2007 on the add/remove programs and when I click on "uninstall" the screen blinks and nothing happens. Same thing when I click on change. This is the only Office program listed (I don't find 2010 anywhere)

* So I downloaded and tried/ran Microsoft fix it to uninstall which ran but did nothing, program still shows as there (though it's not)

* Then I go into the installer folder under windows and locate the MS Office 2007 pro msi and try to uninstall it here. I get the error message below #2

* went into the registry and located Office in under "hkey current user" and removed it. The went in the registry and located it under hkey local machine but I get denied when I click delete. The program still shows on the add/remove programs list and when I run setup it sees it as it asks me to upgrade.

Bottom line is I don't have either. I can't use 2007 and can't install 2010. Not sure what to do now?


Any help would be very much appreciated as I use this program to do my job.
Attached Images
File Type: jpg MS Office error.JPG (92.5 KB, 6 views)
File Type: jpg MS office error 2.jpg (74.7 KB, 7 views)
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Old 05-17-2012, 09:57 PM   #2
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Default Re: Can't Delete or Install Office?

Quote:
I would try doing a system restore to a point when you still had Office'07 working or even before. Then uninstall '07 and install '10 from scratch.
Forgot to mention I tried that too. 2007 still lives in there somewhere after the restore
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Old 05-18-2012, 10:40 AM   #3
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Default Re: Can't Delete or Install Office?

take a look at this. It links to a windows installer cleanup that I used to use all the time in cases like this. Maybe it will help you.

How to Manually Uninstall Office 2010 to Fix Failed or Rollback Installation My Digital Life
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