Hi I am currently looking at a computer for a friend and have come across something I do not usually see. I am working on an HP Pavilion DV7 1 27 )us Entertainment notebook. It was given to me to look at because windows vista will not launch it reaches the the little welcome screen where its just about to head into the user selection page and stops, the screen is pale an you can just about see this image. We got Hp to send new recovery disks, as the regular way of doing it ( hitting F11) recovery and going through safe mode didn't work. all diagnostics passed and when it does the scroll of components it gets stuck on system 32 and goes no further. Now the other issue is the recovery discs do not work, even running the discs from bios mode the computer will still not give us an option to recover the computer, it either goes to the same screen as loading windows normally and stops or trying other modes the computer goes black and does not give any options from the disc to repair etc. We called HP back again but they said they could not help us
. Anyone have any ideas onto what to try next?