Go Back   Computer Forums > General Computing > Software and Operating Systems
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-17-2012, 09:57 PM   #1
pep
Beta Member
 
Join Date: Aug 2012
Location: USA
Posts: 3
Question can not use windows recovery discs

Hi I am currently looking at a computer for a friend and have come across something I do not usually see. I am working on an HP Pavilion DV7 1 27 )us Entertainment notebook. It was given to me to look at because windows vista will not launch it reaches the the little welcome screen where its just about to head into the user selection page and stops, the screen is pale an you can just about see this image. We got Hp to send new recovery disks, as the regular way of doing it ( hitting F11) recovery and going through safe mode didn't work. all diagnostics passed and when it does the scroll of components it gets stuck on system 32 and goes no further. Now the other issue is the recovery discs do not work, even running the discs from bios mode the computer will still not give us an option to recover the computer, it either goes to the same screen as loading windows normally and stops or trying other modes the computer goes black and does not give any options from the disc to repair etc. We called HP back again but they said they could not help us . Anyone have any ideas onto what to try next?
__________________

pep is offline   Reply With Quote
Old 08-18-2012, 09:32 AM   #2
Baseband Member
 
Junior777's Avatar
 
Join Date: Jul 2012
Location: USA
Posts: 62
Default Re: can not use windows recovery discs

Your not going to be able to recovery the system. Get Ubuntu and boot to it. Use the Live aspect and get your personal data off the drive and back it up to a thumb drive or other device. Format and reinstall Windows.
__________________

Junior777 is offline   Reply With Quote
Old 08-18-2012, 02:16 PM   #3
pep
Beta Member
 
Join Date: Aug 2012
Location: USA
Posts: 3
Default Re: can not use windows recovery discs

Thank you I hadn't heard of this operating system before, but I will see if i can download it onto a disc from this computer and see if i can boot up the other computer with it. So out of curiosity why will the computer read this an not the system recovery discs, and if it boots up, will the other recovery discs be able to bring back the original windows.
pep is offline   Reply With Quote
Old 08-18-2012, 06:13 PM   #4
Baseband Member
 
Junior777's Avatar
 
Join Date: Jul 2012
Location: USA
Posts: 62
Default Re: can not use windows recovery discs

Ubuntu is a version of Linux. It is a LiveCD and it will be able to read the hard drive. It will not allow the recovery disks to fix the system.
Junior777 is offline   Reply With Quote
Old 08-20-2012, 03:15 AM   #5
Daemon Poster
 
wmorri's Avatar
 
Join Date: May 2007
Posts: 1,066
Send a message via AIM to wmorri
Default Re: can not use windows recovery discs

I think there might be another answer here but you will need to burn the iso to a disk. From there you will need to try and boot from it. I think that your cd/dvd drive is spent. If that is the case you will know right away after trying to boot from the disk. Once you have figured this out then we can go from there.
__________________
LEARN BY DOING NOT BY FOLLOWING DIRECTIONS!
Linux Forever!

I thought you were a hispanic/african american? Who is the white guy in the pictures?
wmorri is offline   Reply With Quote
Old 08-20-2012, 06:28 AM   #6
pep
Beta Member
 
Join Date: Aug 2012
Location: USA
Posts: 3
Default Re: can not use windows recovery discs

Ty for all the help, i am thinking it is a hardware issue probably the video controller in which case i do not have the ability to fix the issue. I would like to thank you all for the help. Software I am pretty good at so it was confusing me and of course I forgot to check the flashing sequence the laptop made by the cap lock button. I think I preferred it when the computers beeped to say there was a hardware issue.
__________________

pep is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 05:41 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0