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Old 02-24-2017, 07:29 PM   #1
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Default Bluetooth device working on Windows 10 but not 7

I'm stumped. I recently got new hearing aids with an accessory that allows me to turn them into a stereo Bluetooth headset. I can connect it to my Windows 10 laptop and it works without a hitch. On my Windows 7 gaming PC, I can get it to pair but it will not connect successfully. I have contacted technical support and they said this is a known issue and they do not know of a workaround. Has anyone experience this type of problem before and found a solution?

This is the error message I get on Windows 7.



Excerpts from my email with technical support.

Quote:
The hearing aids are not able to pair directly with general Bluetooth devices. You will need to use the Unite Phone Clip+ as an intermediary device. This will allow connectivity for audio and media streaming from most Bluetooth enabled devices. If you are interested in the Unite Phone Clip+, I would encourage you to speak with your hearing care professional.



I will mention, that we have seen some issues with the Unite Phone Clip+ and Windows 7 specifically. All other version seem to pair and stream fine, but Windows 7 has sometimes connected but not allowed streaming.
Quote:
Unfortunately, I have not found anything that may help with this. As I do not have a machine running 7, it is harder for me to find a solution. I am limited to Google searches and conversations with other employees. I will continue to look and send anything I find over, if it looks to be helpful.
I'm using an ASUS USB-BT400 Bluetooth 4.0 adapter (and ASUS supplied drivers) with Windows 7 Ultimate 64-bit.
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Old 02-24-2017, 09:23 PM   #2
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Default Re: Bluetooth device working on Windows 10 but not 7

Have you tried using a different bluetooth adapter?
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Old 02-24-2017, 10:10 PM   #3
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Default Re: Bluetooth device working on Windows 10 but not 7

Yes, also tried this cheap generic adapter on Amazon.

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

I'm going to try the Toshiba Bluetooth Stack next.
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Old 02-24-2017, 10:23 PM   #4
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Default Re: Bluetooth device working on Windows 10 but not 7

Huzzah! Installing the Toshiba Bluetooth Stack did the trick! If it asks for pin, typing in 0000 seems to do the trick. I will relay this information to their technical support engineers.

There are multiple mirrors but I downloaded it here. http://www.softpedia.com/get/Interne...th-Stack.shtml

Additional information for those Googling...
ReSound LiNX2 hearing aids with the ReSound Phone Clip+ accessory.

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