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Old 07-30-2014, 08:32 AM   #1
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Default Black Login Screen Windows 8

Hey guys,
I have a friend who has a Gateway Laptop with Windows 8 on it. She says that she presses the power button, and it starts up just fine till the login screen where it goes black and all that is showing is the mouse pointer. Any ways to fix this problem? Thanks
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Old 07-30-2014, 10:58 AM   #2
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Default Re: Black Login Screen Windows 8

Don't know what the problem could be, but how about doing a system restore.
Open joblist by clicking Ctrl + shift + Esc. it should still be able to get open the job list. I had a similar problem in win8. Explorer.exe refused to start up.
Now click on new task and type in "rstrui.exe"

does this help?
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Old 07-30-2014, 11:12 AM   #3
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Default Re: Black Login Screen Windows 8

Quote:
Originally Posted by BikerEcho View Post
Don't know what the problem could be, but how about doing a system restore.
Open joblist by clicking Ctrl + shift + Esc. it should still be able to get open the job list. I had a similar problem in win8. Explorer.exe refused to start up.
Now click on new task and type in "rstrui.exe"

does this help?
No she can't even login. I'm saying that it goes to where the login screen should be, but it's a black screen just showing the mouse cursor
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Old 07-30-2014, 11:31 AM   #4
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Default Re: Black Login Screen Windows 8

Then try repair. It should have system restore as a tool in the repair menu.

You could also just start in safe mode (with internet access. She properly has a Live account) and start the restore that way.
Or find out whatever is causing it.
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Old 07-30-2014, 11:32 AM   #5
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Default Re: Black Login Screen Windows 8

Need to boot into safe mode.

Perform standard clean, malware check. Then in cmd as admin run:

Sfc /scannow

Then

Chkdsk /f /r

Let it reboot and perform the disk check. Should be good after
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Old 07-30-2014, 11:55 AM   #6
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Default Re: Black Login Screen Windows 8

Quote:
Originally Posted by BikerEcho View Post
Then try repair. It should have system restore as a tool in the repair menu.

You could also just start in safe mode (with internet access. She properly has a Live account) and start the restore that way.
Or find out whatever is causing it.
How do you go to the repair menu?
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Old 07-30-2014, 01:32 PM   #7
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Default Re: Black Login Screen Windows 8

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Originally Posted by YoungIT View Post
How do you go to the repair menu?
When it's booting, right after the Gateway screen, start pressing F8 repeatedly. This should start the repair mode.
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Old 08-19-2014, 09:36 PM   #8
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Default Re: Black Login Screen Windows 8

It worked. Thanks lads!
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