Report it, its the best thing to do,
Hes from a email about msn, they might contact you but not always as they would be majorly busy and as you can imagine(yes even if the company is MS =P)
This is like something that is going on,
Thank you for contacting MSN Messenger Technical Support. My name is Joel and I will be glad to assist you with your concern.
Based on the information I received, I understand that you are appearing offline to your contacts even though you have successfully signed in to MSN Messenger. You also mentioned that you have already checked many websites regarding the issue, but you have not found any. I apologize if this has inconvenienced you in any way and I can imagine how important it is for you to have this issue resolved immediately. Rest assured that I would help you out with the problem that you are experiencing.
We really apologize for this inconvenience however the MSN Messenger service has been experiencing temporary technical difficulties. We at MSN know that your Messenger communication is important to you, and we are working around the clock to resolve this issue and restore regular service as quickly as possible.
Because of these problems, customers have been experiencing the issue of appearing offline on their contact's lists even if they were online. We sincerely appreciate your patience during this time, and your use of Messenger to keep in contact with important people both professionally and personally.
If you are still experiencing issues with MSN Messenger, please respond back to this message with a detailed description of the problem that you are having.
Thank you for contacting MSN Messenger Technical Support. Have a great day.
MSN Messenger Technical Support
Even if its a whole difffrent issue(but even then who knows), it says how msn
"service has been experiencing temporary technical difficulties", so who knows but you really should contact them to get it sorted out *hopefully for you*, and if i remember right when you contact them you get a number,like you are in a que'..
And i would give any credit card details if i was you, just in case..to be on the safe side.