IknowLITTLE
In Runtime
- Messages
- 188
Justin: Thank you for contacting VIZIO Live Chat, the home of Entertainment Freedom for All. This is Justin in South Dakota. Have you ever contacted us before?
William : no
Justin: To better assist you, I would like to get you registered for technical support so I can log this case. Could I get your full address, serial number, date of purchase, purchase location, and price please?
William : is that all really necessary, im going to have to go look for all that and doubt ill be able to find it.
Justin: This is just to get you registered its not manditory it would just help
William : ok, well then id rather not register. so here i ask, why does the tv say "retrieving data" and then go straight to the blue "no signal" screen?
Justin: It seems like your not getting a signal from your cable/satellite box
William : its a computer, and im wondering why its recognizing it. i would say your correct if it hadnt given me the "retrieving data" screen. because thats the first time ive ever seen that screen.
Justin: How do you have it hooked up to the tv?
William : hdmi
William : their is a cord that changes the video cards mini hdmi to a larger one like a normal cable size, and its a brand new video card so its not the cable
William : you cant really help me with all of that, im just trying to figure out what the retrieving data screen means
Justin: That's coming from your device are tv doesn't say retrieving data it just would say no signal
William : thats a very good point. but the screen goes from "retrieving data" to the normal no signal screen
William : so what your saying is you looked it up and your tv will NEVER say "retrieving data"? because i dont mean to offend but the retrieving data goes around the same path as the no signal
William : you know how the no signal moves around the screen?
William : like jumps from place to place?
Justin: Yes
William : well the retrieving data word group goes around that same path, because when the screen switches to the black backrounded "retrieving data" screen and then switches to the blue "no signal" screen the word "no signal" is in the same place as the word "retrieving data" is on the path around the tv.
William : so theirs a continuous path around the tv the "no signal" goes around and the "retrieving data" word follows the same path.
Justin: Usually when you hook up a computer to a tv you would want it to be in the rgb spot and so your having a retrieving data and a no signal on the screen
William : sadly rgb is a little ancient and i dont have a cord lieing around or i would try.
William : is their anyway for you to find out what it means when the tv says "retrieving data" it would really help in me trouble shooting my problem. if not im done wasting our time.
William : oh and no. only one at a time
William : when i switch from hdmi inputs on the remote it goes retreiving data for about 5 seconds and then switches to the no signal screen
Justin: Ok well its hard to really determine that because you built the tv yourself.
William : when you say tv you mean computer? and i understand. but their has to be a way for you to find out whats going on with the tv when it says "retrieving data" obviously its trying to get data but why does it suddenly switch to the no signal screen
Justin: I dont know you can try to call in and talk to a technician
William : alright. well thanks for your time.
William : have a good one.
The guy had no idea that the tv could even say that and tried telling me i was wrong. im happy they have support for the normal hooking up satellites exc but that guy was honestly clueless. and didn't help me atall. he suggested that i call support. i might try, maybe they wont be clueless.
William : no
Justin: To better assist you, I would like to get you registered for technical support so I can log this case. Could I get your full address, serial number, date of purchase, purchase location, and price please?
William : is that all really necessary, im going to have to go look for all that and doubt ill be able to find it.
Justin: This is just to get you registered its not manditory it would just help
William : ok, well then id rather not register. so here i ask, why does the tv say "retrieving data" and then go straight to the blue "no signal" screen?
Justin: It seems like your not getting a signal from your cable/satellite box
William : its a computer, and im wondering why its recognizing it. i would say your correct if it hadnt given me the "retrieving data" screen. because thats the first time ive ever seen that screen.
Justin: How do you have it hooked up to the tv?
William : hdmi
William : their is a cord that changes the video cards mini hdmi to a larger one like a normal cable size, and its a brand new video card so its not the cable
William : you cant really help me with all of that, im just trying to figure out what the retrieving data screen means
Justin: That's coming from your device are tv doesn't say retrieving data it just would say no signal
William : thats a very good point. but the screen goes from "retrieving data" to the normal no signal screen
William : so what your saying is you looked it up and your tv will NEVER say "retrieving data"? because i dont mean to offend but the retrieving data goes around the same path as the no signal
William : you know how the no signal moves around the screen?
William : like jumps from place to place?
Justin: Yes
William : well the retrieving data word group goes around that same path, because when the screen switches to the black backrounded "retrieving data" screen and then switches to the blue "no signal" screen the word "no signal" is in the same place as the word "retrieving data" is on the path around the tv.
William : so theirs a continuous path around the tv the "no signal" goes around and the "retrieving data" word follows the same path.
Justin: Usually when you hook up a computer to a tv you would want it to be in the rgb spot and so your having a retrieving data and a no signal on the screen
William : sadly rgb is a little ancient and i dont have a cord lieing around or i would try.
William : is their anyway for you to find out what it means when the tv says "retrieving data" it would really help in me trouble shooting my problem. if not im done wasting our time.
William : oh and no. only one at a time
William : when i switch from hdmi inputs on the remote it goes retreiving data for about 5 seconds and then switches to the no signal screen
Justin: Ok well its hard to really determine that because you built the tv yourself.
William : when you say tv you mean computer? and i understand. but their has to be a way for you to find out whats going on with the tv when it says "retrieving data" obviously its trying to get data but why does it suddenly switch to the no signal screen
Justin: I dont know you can try to call in and talk to a technician
William : alright. well thanks for your time.
William : have a good one.
The guy had no idea that the tv could even say that and tried telling me i was wrong. im happy they have support for the normal hooking up satellites exc but that guy was honestly clueless. and didn't help me atall. he suggested that i call support. i might try, maybe they wont be clueless.