Just had a lovely message from a user.
actually it's not from the user it's from the CTO of the company...
the user has complained that his VDI machine has really poor performance.
the underlying issue is that there is really high SAN activity and not enough spindles they've reached an IOPs limit.
this is in hand, we're expanding the SAN.
So I send out an email basically saying, we're waiting for your business to approve the actions that will resolve this issue, so I'll close the ticket and we'll work on the other ticket for SAN upgrades, this problem will be fixed when that issue is fixed.
the response I get is, This issue is not fixed.
I know the issue is not fixed, my entire email which was send to the user with the CTO copied was explaining that the issue was not resolved, but that the ticket was effectively a duplicate of another ticket and would be closed, the only reason I sent the message was to inform the user that the problem is you Mr CTO we are waiting for you to approve actions that will allow us to make improvements to resolve the end users issues...
And just this second a guy walks into the room from an IT disposal company, (the people who take and wipe systems and sort out disposal in accordance with RoHS and recycling restrictions.)
"hi, I'm here to collect five servers"
"nope, you're here to collect a single DL360 G5"
actually it's not from the user it's from the CTO of the company...
the user has complained that his VDI machine has really poor performance.
the underlying issue is that there is really high SAN activity and not enough spindles they've reached an IOPs limit.
this is in hand, we're expanding the SAN.
So I send out an email basically saying, we're waiting for your business to approve the actions that will resolve this issue, so I'll close the ticket and we'll work on the other ticket for SAN upgrades, this problem will be fixed when that issue is fixed.
the response I get is, This issue is not fixed.
I know the issue is not fixed, my entire email which was send to the user with the CTO copied was explaining that the issue was not resolved, but that the ticket was effectively a duplicate of another ticket and would be closed, the only reason I sent the message was to inform the user that the problem is you Mr CTO we are waiting for you to approve actions that will allow us to make improvements to resolve the end users issues...
And just this second a guy walks into the room from an IT disposal company, (the people who take and wipe systems and sort out disposal in accordance with RoHS and recycling restrictions.)
"hi, I'm here to collect five servers"
"nope, you're here to collect a single DL360 G5"