Well first off, I have DSL through Windstream which is a company that bought out Alltel which I had DSL through also. I had a 3rd party ISP to provide my IP address and DNS server and all that. Well the 3rd party ISP sent me a letter saying that they would no longer be offering DSL through Windstream. I knew what was heppening, they were trying to jack up the price on them and they didn't like it....
So anyway, I had to switch my ISP to Windstream which I didn't want to do but I had no other choice because I knew it wouldn't be good based on my other experiences with them. So in December I called and had it switched, called on the 10th and it went through on the 12th and I thought it was all taken care of. The net was still working and my other ISP had cancelled (I assumed) my account.
Last Thursday when I got my laptop the internet had been down the night before and come back that day and I thought everything was okay, I had a feeling that there was a mixup in the connections. So then this past Wednesday it went down again and I thought it would come back on it's own like last time, but it didn't. So I called them yesterday (a couple times) and they kept telling me that I needed to contact my other ISP that I switched from to get it taken care of (I was getting a DNS server error). So I called them back and got a service representative that I could deal with and he helped me out and got me connected to a broadband service rep who attempted to help me out by having me connect my pc straight to my DSL modem and other stuff but that didn't work. So he submitted a trouble ticket and said a service technician would be coming to my house today sometime before 6pm.
He came and was checking things out and it was still coming up on his computer that I was with this other ISP!! That was the problem he said. Among the things he did was give me a new DSL modem since I had an older model from the previous company. He then said he would submit an email for them to clear up the problem and get the mixup figured out. So when I came home from work I found that I had internet! Finally! So just to check I went to my router setup and saw that I had a different IP address and a different DNS server address. It had finally been switched!
I was so relieved that it had been taken care of.........
Thanks for listening......
So anyway, I had to switch my ISP to Windstream which I didn't want to do but I had no other choice because I knew it wouldn't be good based on my other experiences with them. So in December I called and had it switched, called on the 10th and it went through on the 12th and I thought it was all taken care of. The net was still working and my other ISP had cancelled (I assumed) my account.
Last Thursday when I got my laptop the internet had been down the night before and come back that day and I thought everything was okay, I had a feeling that there was a mixup in the connections. So then this past Wednesday it went down again and I thought it would come back on it's own like last time, but it didn't. So I called them yesterday (a couple times) and they kept telling me that I needed to contact my other ISP that I switched from to get it taken care of (I was getting a DNS server error). So I called them back and got a service representative that I could deal with and he helped me out and got me connected to a broadband service rep who attempted to help me out by having me connect my pc straight to my DSL modem and other stuff but that didn't work. So he submitted a trouble ticket and said a service technician would be coming to my house today sometime before 6pm.
He came and was checking things out and it was still coming up on his computer that I was with this other ISP!! That was the problem he said. Among the things he did was give me a new DSL modem since I had an older model from the previous company. He then said he would submit an email for them to clear up the problem and get the mixup figured out. So when I came home from work I found that I had internet! Finally! So just to check I went to my router setup and saw that I had a different IP address and a different DNS server address. It had finally been switched!
I was so relieved that it had been taken care of.........
Thanks for listening......