I agree with that. Bellsouth.net = great DSL, but their support is ze-frakkin'-ro.
Why not just buy a new one? I dunno, but I don't think it has to be the one provided by your ISP.
Yeah. AT&T DSL is actually pretty good and the customer support is nice and friendly, but it's just too unreliable where I live. My telephone main is at the other end of the houses in our row of condos so the signal is already weak enough...but living a moonshot away from the actual AT&T main hub makes it worse.