Hey Snipe, I added you on SC2 but didn't see you online, I'll get you my code but my username is Aspect
Totally Non Epic Story Time
So I get this chat from a person who purchased our service through TrialPay. While they were on the TrialPay website, they saw an ad for a restaurant.com deal and decided to purchase that too. Now apparently they have like two hours before their grand reservations (Like I care in the first place, but oh no, it gets better).
So the customer asks me what their restaurant.com code is. Since we have access to TrialPay for our internal codes, I can view the purchase history but for some reason, theirs doesn't show any code for the restaurant.com purchase. So I kindly inform them that I cannot see the details of other purchases as I'm with a separate company and only affiliated with TrialPay.
The customer goes on to explain that, again, they have reservations in two hours, they don't have their gift certificate and they got to TrialPay from our site so it's our issue and we need to correct it.
I again, kindly inform the customer that I cannot see the purchase and am not affiliated with Restaurant.com, but I let them know that I'd do some research for them on redeeming the their purchase. So I find that Restaurant.com sends an email with the certificate in it and they just print it out and notice that they haven't waited long enough to receive the email.
So I go back to chat and try to explain the whole thing to the customer but again I get
Yes, but, i purchased the certificate from you, or TrialPay, all the same, and now i have no code. I attempted to call restaurant.com with no luck, as they're closed on sunday's
I was at a loss as he didn't even respond to what I said, so I said "F**k it, I'm not gonna respond to that one, just wait and see what she says...."
Now, again, I've explained that we're a different company about three times up to this point so I was a complete loss for the next response I get.
This is where I almost lost it, you can't freakin take your Sears receipt to Walmart and expect a refund on a product, it doesn't work like that.
So I say no, and he says perfect and ends chat... that was the end of it. Or so I thought. My supervisors phone rings and guess who's on the other line asking for a refund....
Sigh... some people's kids