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Old 02-08-2008, 11:23 AM   #31
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Default Re: Quotes from old people who are totally dumbfounded by computers

You are too funny. I just gave you rep points for that one. I got a hardy laugh.
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Old 02-08-2008, 11:51 AM   #32
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Default Re: Quotes from old people who are totally dumbfounded by computers

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Originally Posted by celegorm View Post
That, and typically the people who say stuff like that don't know what "right click" is. Trying to explain things to people over the phone is like teaching a blind man to see. You just cannot do it.
hey you should come in the back room and help me with old people, its sucks

but my quote is:

Me:What type of modem do you have?
Customer: MPC(my store company, milwaukee pc).
me: No the little box with lights on the front.
Customer: Well i got it from you.
Me: (Cursing under my breath, wanting to kill the customer), No it is the box that you plug your phone line into not your computer
Customer: ohhhh, that one.
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Old 02-08-2008, 01:09 PM   #33
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Default Re: Quotes from old people who are totally dumbfounded by computers

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Originally Posted by BrynF_UK View Post
ive seen a few from customer support logs, stuff like

"can you please tell me where the "Any" key is, i cant find it on my keyboard"

or

Customer: "the cuholder on my computer is broken"
Assistant: "sir, our computers do not come with cuholders, did you buy this after you got the computer?"
Customer: "no, it definetly came with the computer"
Assistant: "could you describe the cupholder?"
Customer: "well, its on the front of the computer, a tray that comes out with a hole in it"

... lol
that may be my fav
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Old 02-08-2008, 07:36 PM   #34
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Talking Re: Quotes from old people who are totally dumbfounded by computers

The posts in this thread are so hilarious! Here is my contribution.

Here's the scenario.........My dad is talking on the telephone with my grandfather. I am in the same room as my dad. Grandpa is a little hard of hearing, so he is talking loudly enough that I can't help but to hear both ends of the conversation.

Grandpa:............."Son, you'd better start being really careful about getting the mail. If you get any emails, then don't you dare touch them or even get around them! I heard on the news that there's a bad virus going around that is attached to them."


Dad:...................."What does an email look like? How will I know it if I get one? Has anyone around here caught that virus yet?"


Me:......................By this time I am laughing so hard that I don't even hear the rest of the conversation.



Thankfully, they both have learned a little more about computers since then. I think they have finally figured out what an email is.....I still tease them about it every once in a while, though.
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Old 02-08-2008, 08:26 PM   #35
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Default Re: Quotes from old people who are totally dumbfounded by computers

lol...omg this thread is hilarious, i check it everyday...

I remember the first time i learned the shutdown command.
i typed it for 30 seconds and i gave the caption "this computer will self-destruct in..."
then i called my little brother over...
it was so funny cuz he jumped over the bad crouched on the ground and yelled "Luiz! Get down that thing gonna kill u!"
then a couple seconds later he slowly gets up, and cautiosly moves to the monitor, when he sees the clock ticking down to 5 seconds, he runs out of the room and hides under his bed...
it was quite funny
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Old 02-08-2008, 10:44 PM   #36
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Default Re: Quotes from old people who are totally dumbfounded by computers

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Originally Posted by jo5h View Post
Thats one of the hardest things for a computer support specialists. You have to be able to picture the problem, and be able to explain how to solve the issue in terms non computer users can understand.
It's also one of the reasons why people get so frustrated with computer support specialists.
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Old 02-08-2008, 11:50 PM   #37
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Default Re: Quotes from old people who are totally dumbfounded by computers

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It's also one of the reasons why people get so frustrated with computer support specialists.
Yeah. A tech has to be a good listener. They need to hear where the customer is coming from so they can gage their responses to them, and give them as much relative information as possible. Although, if the customer is angry even as the phone is ringing, things will not get better.
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Old 02-09-2008, 01:20 AM   #38
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Default Re: Quotes from old people who are totally dumbfounded by computers

Quote:
Originally Posted by JogaBonito1502 View Post
lol...omg this thread is hilarious, i check it everyday...

I remember the first time i learned the shutdown command.
i typed it for 30 seconds and i gave the caption "this computer will self-destruct in..."
then i called my little brother over...
it was so funny cuz he jumped over the bad crouched on the ground and yelled "Luiz! Get down that thing gonna kill u!"
then a couple seconds later he slowly gets up, and cautiosly moves to the monitor, when he sees the clock ticking down to 5 seconds, he runs out of the room and hides under his bed...
it was quite funny
You really gotta PM me how to do that haha.
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Old 02-09-2008, 02:16 AM   #39
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Default Re: Quotes from old people who are totally dumbfounded by computers

"Don't use MSN, it gives you viruses".
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Old 02-09-2008, 02:56 AM   #40
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Default Re: Quotes from old people who are totally dumbfounded by computers

The best one that I have heard is from a customer that I helped sign up for dial up internet earlier in the day. He called saying that he wanted to cancel his service 5 hours later.
Me: thank you for calling___ internet. How can i help you this evening?
Customer: I would like to cancel my service.
Me: Ok, is there any reason y you are choosing to cancel this evening?
Customer: I can't download my f----ing p0rn.
Me: Ok? I see that you have dial up and you just signed up earlier today.
Customer: Yep, and I want to cancel since I can't download my fucking p0rn.

or

The other one was I was working for a company that made software for dell laptops. I can't name the company because of Confidentiality agreements.
Me: Thanks you for calling ________. How can I help you today?
Cust: <Indian Accent> This is Roy Rogers calling from Dell. I have ___ ___ on the line with me can i have a three way with you?
Me: Sure, send pass him over to me.
Cust: <Indian Accent> Ok here he is I have to stay on the line to make sure that everything is taken care of.

WTF with both of those Conversations?
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