Re: Question for you IT types on a job type
to be honest, that can fall under so many different categories,
the button clicking is more 1st line task, or basic software use.
the getting things fixed could be anything from 1st, 2nd or 3rd support depending on how difficult the actual analysis and support work that you were doing for the system was.
watching performance levels is definitely more of a 1st line support task.
perhaps you could say junior system analyst, it sounds like you've been using a few different tools to do some tasks, and have a broad understanding of how it all fits together. perhaps monitoring technician? if you were team leader, and that's recognised the senior monitoring technician.
if you can find your original contract from when you were employed, (or if your roles changed then your newest contract) then you'll find a job title that the company actually assigned to you. -and this would be a better thing to do, whilst you might feel that system analyst sound too grand to what you were doing, if you write down monitoring technician, when your new place calls HP and asks about a monitoring technician that they used to employ, they might say that they never employed one at all!
also, if you were just 1st line support, then writing system analyst might be seen as a bit too much like 'bigging' up your previous job,
they say that all CV's are embellished a bit, but there's a difference between embellishing a bit, and what will look like an outright lie.
The job title isn't really what matters. don't fret over it too much, nobody is going to look at your CV and see one title and think that's not really what they want. the thing that they'll look at is the outline of your roles and responsibilities at your previous jobs.
the reason that I say that is that in the company that I work for our first line engineers do all kinds of work, that's real technical work. other companies, 1st line engineers literally pick up the phone and perhaps just reset passwords, or unlock accounts, for everything else the log a support ticket and escalate it to a different line of support.
I didn’t fight my way to the top of the food chain to be a vegetarian…
Im sick of people saying 'dont waste paper'. If trees wanted to live, they'd all carry guns.
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