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Old 10-22-2007, 06:40 PM   #1
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Default Philips = great customer support.

OK well if you didn't know... my philips noise canceling headphones broke. I just had to send out a couple e-mails and spend about 5 min. on the phone, and I got an address to send out my headphones for a free replacement.
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Old 10-22-2007, 06:43 PM   #2
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Default Re: Philips = great customer support.

nice, i finally got thru to customer service on my end too. my dad is at the store as we speak
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Old 10-22-2007, 07:09 PM   #3
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Default Re: Philips = great customer support.

glad it worked out for you juice
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Old 10-22-2007, 07:41 PM   #4
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Default Re: Philips = great customer support.

Philips makes such great stuff...until it comes to DVD burners. The two I had, one had a burnt PCB, the other smelled like sh!t and never worked. I tried it on the other one, and it did the same thing. Don't try to repair Philips DVD drives...they tend to do a self-destruct
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Old 10-22-2007, 08:54 PM   #5
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Default Re: Philips = great customer support.

You should send it back. Yeah really philips has the best headphones. THe ones I have are 80 dollar noise cancelling headphones... very great. I also had some 6 dollar philips headphones that still work today. And some 20 dollar ones that go in your ear canal.
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Old 10-22-2007, 08:55 PM   #6
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Default Re: Philips = great customer support.

No need to send back. Too old and threw them out.

Philips makes also a lot of medical components. Pay them a visit.
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Old 10-22-2007, 09:03 PM   #7
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Default Re: Philips = great customer support.

Yeah I know that... I was browsing the site... took a while to find the right email address!
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Old 10-22-2007, 10:35 PM   #8
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Default Re: Philips = great customer support.

I haven't had the best luck with CD/DVD drives either, I've went through about three. Hopefully my external won't die on me.
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Old 10-22-2007, 10:44 PM   #9
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Default Re: Philips = great customer support.

I use lite-on for cd/dvd. Seems ok. Never had any problems except my main one (bout a year old now) doesnt open sometimes. Maybe the motor is weak.
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Old 10-23-2007, 05:33 AM   #10
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Default Re: Philips = great customer support.

I have three burners on mine. One is a Memorex with Lightscribe, another is a LG and the other is a NEC SATA drive. The Memorex feels cheap, the LG has ejecting troubles, as welll from making a jamming noise while spinnung up/down. and the NEC seems to have no troubles.
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