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Old 03-08-2007, 11:05 AM   #1
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Default OMG, Microsoft technical support going down the drain

I don't know how long since this has been going on, but those people from India don't know jack. I'm having an issue with Vista , in which it would keep asking me to activate Windows. I had it activated before and like a month later (now), it ask me to activate it again. No changes were made to the OS and it's on the original PC, but this stupid lady keep insisting me that I've made hardware changes or possibly reinstalled Windows on the same or another PC.

You can tell that every single conversation was being read off of her computer screen or her manual. These customer service help desk have absolutely no technical knowledge whatsoever. I kept pushing her and pushing her, but it led to the same results.

I didn't realize help desk positions were so easy. You just read word for word from a manual to the customer's questions and that is the final answer. Hmmm, I should get a job doing that and get easy money. I'm being sarcastic here.

She sounds soooo dumb. OMG, I can't believe it how stupid they were. You guys got to try calling them up. Ok, here's Microsoft's Technical Support #. The one she gave me:

1-800-936-5700

I haven't called them yet because it's activated now. But the issue as to why it ask me to activate it remains a mystery.

Good luck listening to those India people talk and once again, read word for word from a screen or something like that. It will get you no where.
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Old 03-08-2007, 11:38 AM   #2
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Default Re: OMG, Microsoft technical support going down the drain

That's why I hate calling customer service anywhere unless I absolutely have to.
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Old 03-08-2007, 11:48 AM   #3
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Default Re: OMG, Microsoft technical support going down the drain

Quote:
Originally Posted by cabbspapp
That's why I hate calling customer service anywhere unless I absolutely have to.
In agreement here.
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Old 03-08-2007, 11:57 AM   #4
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Default Re: OMG, Microsoft technical support going down the drain

agree also ^^, but in my case i like to solve my own issues on my own when it comes to my computer.
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Old 03-08-2007, 12:04 PM   #5
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Default Re: OMG, Microsoft technical support going down the drain

That's what you get when you have companies outsourcing.
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Old 03-08-2007, 12:25 PM   #6
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Default Re: OMG, Microsoft technical support going down the drain

I hate calling customer service, but I was really really pleased with my experience with Linksys, they did a really good job.
Why they made the router setup so bass ackwards in the first place is beyond me, though.
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Old 03-08-2007, 12:49 PM   #7
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Default Re: OMG, Microsoft technical support going down the drain

Ya, same exact thing with dell, the tech support has a chart it starts with your problem then it goes don to ask this question, and at the bottom send customer new product its stupid how easy they make it to outsource and I hate not being able to understand the people!
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Old 03-08-2007, 01:53 PM   #8
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Default Re: OMG, Microsoft technical support going down the drain

thats the reason why i come to cf
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Old 03-08-2007, 02:51 PM   #9
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Default Re: OMG, Microsoft technical support going down the drain

Ive never called a tech line, especially MS ive heard so many bad things about them.
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Old 03-08-2007, 02:53 PM   #10
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Default Re: OMG, Microsoft technical support going down the drain

I have only ever called the D-Link techies, and they were fantastic!
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