Originally Posted by MMM
...one thing every one forgets is that a salesperson will push a product line that will give him/her the best commission of sale to themselves & store.
I hear you, and you're correct in that statement. However, that's a separate issue indeed.
I was referring to total incompetence. Sales people that lack even the fundamental knowledge to answer even the most basic questions.
Here's another perfect example. I was in a large electronics store a few weeks ago. They have a huge computer department. I needed to pick up a 2.5" 500GB 7,200rpm HDD for a neighbor's laptop. I asked a sales person. A man in his early 20s. He said he wasn't familiar with "specs", and suggested I speak with the department manager.
The manager was a man in his 40s. I asked him for this HDD, and added, any brand would be fine. Western Digital, Seagate, Toshiba, Hitachi, what ever. The manager said..."we don't have 7,200, we only have 500GB"
. I said, "what??? you're mixing up spindle speed with capacity". I know 500GB is common, but I want a 7,200 rpm drive".
The idiot repeats, in a very annoyed tone of voice,..."sir, we only have 500GB, they don't make 7200."
That's the kind of annoying ignorance I run into all the time.