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Old 07-17-2009, 12:06 PM   #1
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Default The Copier Tech

I'm just curious how many of you (those of you working in IT, anyway) have dealt with copier/printer/MFP technicians and what was your experience like? Were they helpful? Combative?
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Old 07-17-2009, 12:08 PM   #2
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Default Re: The Copier Tech

I've only dealt with two (this is my first job in IT) and they're pretty good guys. Scousers, but still good guys. One of them talked through the servicing process as I observed. I can't service them myself (nor do I want to) but it was good to learn
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Old 07-17-2009, 12:08 PM   #3
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Default Re: The Copier Tech

The majority are alright, but i've had experience of some cowboy technicians who replace parts unnecessarily/falsely diagnose etc. To get you to pay more. They're part of a trade, which like most every other has it's negative players.

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I've only dealt with two (this is my first job in IT) and they're pretty good guys. Scousers, but still good guys.
lol
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Old 07-17-2009, 12:09 PM   #4
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Default Re: The Copier Tech

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Originally Posted by Denthúl View Post
I've only dealt with two (this is my first job in IT) and they're pretty good guys. Scousers, but still good guys. One of them talked through the servicing process as I observed. I can't service them myself (nor do I want to) but it was good to learn
What's a Scouser?
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Old 07-17-2009, 12:10 PM   #5
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What's a Scouser?
>.<

It's a slang term for people from Liverpool.
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Old 07-17-2009, 01:11 PM   #6
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Default Re: The Copier Tech

I have always found them helpful. I give them as much information that I can, the way I see it, they are reducing my workload. I do feel sorry for them sometimes, I've called techs to fix network printers that were pretty dirty. Had one that had to be disassembled outside and blown out with compressed air it was so dirty. (We have since moved to a new facility that is much cleaner.)

We have had printers as well as computers (under warranty) repaired by outside techs. I have always found them to be professional.
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