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Old 10-04-2006, 10:15 PM   #1
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Default Computer tech guys, need a favor

I need a favor from an authorized computer repair shop or a person. I bought a stick of memory on Ebay not long ago which was listed as brand new. I received the memory and it didn't work. Long story short, I had to file a claim with Paypal. Well, today I got an email from them, it is posted below. So, can anyone here provide me with such an estimate? I am sure that it is mostly cosmetic document anyway. I had a friend in the IT department test it and he confirmed that it was fried as well.

In order to continue with the investigation of your complaint, we must
request documentation to support your claim that the item is damaged or
significantly not as described. Please obtain a document (such as an
estimate or invoice) from an unbiased third-party, such as a dealer, repair
shop, appraiser, or another individual or organization that is qualified in
the area of the item in question (other than yourself). This document
should detail the extent of the damage or clearly explain how the item
received significantly differs from the item advertised. Please do not
proceed with any repairs or alterations to the item, as doing so will limit
PayPals ability to successfully resolve your claim, and may result in the
cancellation of your dispute. If possible, the document should include a
serial number and description of the item, and the dollar amount required
to complete the repairs necessary to correct the damage. This document must
be on letterhead that includes the name, address, and phone number of the
individual, business, or organization so that PayPal may contact them if
necessary.

The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-201-719-439) so we may attach the document to your claim as quickly as
possible.

We must receive your fax within 10 days from the date of this message in
order to proceed with the investigation of your claim. If we do not receive
your fax within 10 days, your claim will be cancelled. We are unable to
grant extensions to this time period. PayPal is unable to reimburse you for
any costs or fees that may be incurred in obtaining the requested
documents. Any documents you provide may also be supplied to the seller in
your dispute.

Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.

Sincerely,
Tahni
Protection Services Department
PayPal, an eBay Company

PayPal Email ID PP720
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Old 10-04-2006, 10:21 PM   #2
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Default Re: Computer tech guys, need a favor

Well, if the techy guy said it's fried, just ask for a report and he'll give it to you.
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Old 10-04-2006, 10:21 PM   #3
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Default Re: Computer tech guys, need a favor

EDIT: Sorry i am a dumbass, if the tech guy says its fryed, it most likely is fryed. File a complaint or he will do it for you.
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Old 10-04-2006, 10:25 PM   #4
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Default Re: Computer tech guys, need a favor

Quote:
Originally Posted by lhuser
Well, if the techy guy said it's fried, just ask for a report and he'll give it to you.
He is not an authorized repair guy. He works for tech support department in local college so he can't really provide an official report. It has to be from someone who works in this field like a PC repair shop.
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Old 10-04-2006, 11:03 PM   #5
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Default Re: Computer tech guys, need a favor

Well then, you can ask the local shop to report that the RAM stick is well fried. He should do it.
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Old 10-05-2006, 04:13 AM   #6
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Default Re: Computer tech guys, need a favor

I know someone who works for a computer repair shop near me, it's called GrapeVine. I could have words if you want?
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Old 10-05-2006, 08:16 AM   #7
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Default Re: Computer tech guys, need a favor

just make up some headed paper and fax it to them!
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Old 10-05-2006, 08:49 AM   #8
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Default Re: Computer tech guys, need a favor

Quote:
Originally Posted by root
just make up some headed paper and fax it to them!
if paypal finds out, they consider it fraud, which it is so dont do this...
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Old 10-05-2006, 11:07 AM   #9
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Default Re: Computer tech guys, need a favor

Lol, yeah, mate just go to your local computer shop. I did it for a dodgy phone I bought on eBay, just went into the local phone dealers.
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Old 10-05-2006, 12:05 PM   #10
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Default Re: Computer tech guys, need a favor

... thats why i dont use ebay
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