Originally Posted by celegorm
What would define a "trained member"? Limiting who can help someone with an issue tends to defeat the purpose of a forum and could delay the poster getting the help they need.
Not sure if he is or not but let's say Dragoes isn't trained and has no "in the field" experience doing PC repair as a real (not just for cash) job. He wouldn't necessarily be considered a trained member, where I with my years working at a repair shop would. That said I'd trust him to provide the poster with the help they needed to the very best of his ability and in the case of malware probably just as well if not better than I could based on possible first-hand experiences with what the poster is seeing.
Totally agree, if I had a virus I wanted removing I'd listen to Draygoes more than my local IT chaps. In a computer shop it's more cost effective and much quicker to convince the customer to have a full reinstall, plus you don't get complaints from the customer about little niggles afterwards. In that respect, IT guys in computer shops don't tend to know how to remove viruses effectively (including myself), we just wipe the PC...